Remote Client Account Director Aviation , Europe & India

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Aviation is one of the key growth sectors at AECOM, a business sector which sits within our number one rated global transportation engineering consultancy. Whilst we are already the number one aviation engineering consultancy by revenue globally, we see significant future growth potential as the sector recovers from the downturn induced by the Covid 19 outbreak. Our clients are now re-investing in their assets, to ensure they are in the right condition, but also to ensure their future capacity needs.

Our major clients are a key driver of this growth and we are seeking a well-known and respected industry leader to maintain and build this momentum.

We're one global team driven by our common purpose to deliver a better world. Join us.

Client Account Director – Aviation – UK&I, Europe & India

Reports to: MD, Global Aviation UK&I, Europe & India

Job Description:

We are seeking a dynamic and strategic Client Account Director to lead and grow key client relationships including Heathrow Airport. This key appointment will take ownership in driving revenue performance across key clients whilst ensuring the delivery of exceptional service and project execution. You will act as the primary point of contact for Heathrow and other key clients, responsible for building trust, ensuring satisfaction, and identifying growth opportunities.

The successful post holder must be a strong and visible leader who is able to inspire, motivate and build teams, and communicate effectively. Collaborating with AECOM members across all Business Lines and Operating geographies, they will lead and manage our activities across Heathrow and other key aviation accounts, establishing strategies and driving growth.

As the Client Account Director, you will have a client-centric approach where your focus will be understanding client needs and working across our company to offer solutions that deliver value and support our aim of building a better world. In doing so, you will bring the best of AECOM to the client, on time, every time. This role includes supporting and embedding client account initiatives, processes and systems across the client program.

Roles and Responsibilities:

Client Relationship Management:

• Responsible for identifying key business leaders, decision makers and influencers within the client organisation
• Responsible for maintaining the Client Account Plan, setting out the relationship management, client growth and client management strategy
• Develop client contacts and networks within the client’s business and meet client contacts regularly

Best Practice:

• Be known as the key point of contact for the client(s)
• Develop a strong network across the AECOM business in order to understand our capabilities and experience across the aviation capital lifecycle
• Build an extensive network across our Regional Business Lines and with key members of Global aviation business line
• Demonstrate the ability to influence leadership to ensure our clients’ issues are addressed and prioritised

Business Development & Commercial Management:

• Develop a thorough understanding of the project opportunities within the client organisation
• Actively monitor and report the client pipeline, developing a strong understanding of revenues from projects being delivered, in pursuit, and to be pursued
• Lead the capture of…