Head of Continual Service Improvement

Head of Continual Service Improvement

The closing date is 29 June 2026

This is a unique and high‑impact leadership opportunity to shape how digital services are delivered across Nottinghamshire Health Informatics Service and our wider health and care partners. As Head of Continual Service Improvement, you will lead the development and delivery of a strategic improvement agenda that drives high‑quality, efficient and user‑focused services.

Working at the heart of a large, multi‑ICS shared service, you will partner with clinical, operational and digital leaders to redesign services, embed a culture of continuous improvement, and ensure measurable outcomes that enhance user experience and support better patient care. You will play a visible senior leadership role, using data, insight and structured improvement approaches to remove barriers, deliver change and build capability across the organisation.

NHIS offers a rare opportunity to make a system‑wide impact. Supporting over 28,000 users across more than 420 sites, we are a key enabler of digital transformation across the Derbyshire, Lincolnshire and Nottinghamshire Cluster. You will be joining a collaborative, forward‑thinking organisation with a strong commitment to innovation, partnership working and delivering tangible benefits for staff, services and patients.

If you are an experienced senior leader in service improvement and transformation, this role offers the platform to influence at scale, shape strategic direction, and make a meaningful difference to health and care outcomes.

Your key responsibilities include:

• Leading the development and delivery of a strategic continual service improvement agenda across the cluster.
• Partnering with clinical, operational and digital leaders to redesign services and embed continuous improvement practices.
• Using data, insight and structured improvement approaches to remove barriers, deliver change and build capability across the organisation.
• Ensuring measurable outcomes that enhance user experience and support better patient care.

We are an award‑winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and aim to treat every patient as we would want a member of our own family to be treated. We expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are a clinically‑led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as “outstanding” for care and our King’s Mill Hospital as the only “outstanding” NHS‑run hospital in the East Midlands.

Not all of our roles are eligible for visa sponsorship. Please refer to the shortage occupation list. Skilled Worker visa: eligible healthcare and education jobs –  Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

Contractual requirements include flexibility outside normal office hours, ability to travel, clean driving licence and use of own car.

• Educated to degree level (or equivalent experience) in a relevant discipline (e.g. improvement, service management, digital/IM&T, transformation, business or related).
• Recognised advanced improvement qualification (e.g. Lean Six Sigma Black Belt) or equivalent.
• ITIL (or equivalent service management) qualification and/or demonstrable expertise in service management best practice.
• Lean Six Sigma Master Black Belt (or equivalent advanced improvement qualification).
• Relevant leadership/management qualification and/or formal training in change leadership, programme governance or transformation delivery.
• Master’s level qualification (or equivalent…