Operations Underwriting Manager

Overview

We are seeking a commercially minded, process- and project-driven leader to evolve and scale our underwriting capability across our International Region (Europe, Asia, and the Americas). This is not a traditional underwriting role, but a platform leadership position sitting at the intersection of underwriting expertise, operational excellence, systems and digital delivery, policy administration, and compliance.

• Own and continuously improve submission‑to‑bind, policy administration and compliance workflows across Europe.
• Drive efficiency, standardisation, and scalability of underwriting processes.
• Identify bottlenecks and implement structured process improvements.
• Lead the development and optimisation of underwriting platforms, workflow tools, data flows and reporting infrastructure.
• Lead cross‑functional transformation projects across operations, underwriting, and customer experience.
• Deliver initiatives aligned to growth, efficiency, and customer experience.
• Implement structured change management and measurable outcomes.
• Contribute to underwriting decisions on complex cargo risks.
• Ensure alignment between risk appetite, pricing discipline, and operational execution.
• Support profitable portfolio growth through balanced commercial judgement.
• Improve turnaround times and conversion, enable scalable growth, and balance risk with commercial opportunity.
• Lead and develop a high‑performing underwriting operations team.
• Build a culture focused on execution excellence, accountability, and continuous improvement.

• Experience in underwriting operations, process design, or transformation.
• Strong project management and change capability.
• Experience with systems, workflows, and digital tools.
• Commercial awareness and strong cross‑functional collaboration skills.

• Marine/Cargo insurance experience.
• Exposure to MGA, Lloyd's, or transformation environments.
• ACII or equivalent qualifications.

• Annual salary in the region of £65,000.
• Monthly car allowance.
• Bonus of 20% of the base salary based on company performance.
• Company pension scheme, paid maternity leave, holiday pay.
• Discounts at major retailers (including Apple) and attractions, and UPS employee shipping discounts.
• Opportunities to progress with a promotion-from-within policy.
• Industry‑leading training and employee assistance programme.
• Remote work opportunities, including supply of all necessary equipment.