Housing Officer Road Estate

About the Borough

Kingston is a vibrant and diverse university town located in zone 6, offering excellent transport links, a rich community atmosphere, a riverside location, shopping, restaurants, modern and historic town centre, open parklands, and cycle routes.

We are seeking an experienced Housing Officer with a minimum of 2 years' experience in general needs housing management. The successful candidate will work on‑site 4 days a week with 1 day working from home and attend the weekly housing surgery on Tuesdays at Queen Mary Hall.

• Deliver integrated housing service to tenants and leasehold customers, working closely with other teams, councilors and resident associations to achieve sustainable tenancies.
• Provide proactive, customer‑focused housing management across a designated area, ensuring the council meets legal and contractual obligations.
• Act as a visible presence on Cambridge Road Estate, ensuring neighbourhood safety and maintenance, and providing advice, information and reports on housing matters.
• Champion resident and community engagement and involve residents in estate improvement plans.

The role reports to the Lead Officer, Tenancy Services for Landlord Services and has no line management responsibility.

• Annual leave entitlement of 25‑32 days plus bank holidays (pro‑rata for part‑time).
• Enhanced maternity, paternity, shared parental, adoption and dependents leave.
• Three volunteering days per year in Kingston.
• Hybrid working where appropriate.
• Flexible and agile working arrangements with Google Chromebooks.
• Learning and development portal offering a range of courses.
• Discounts on local shops, restaurants, gyms and leisure centres.
• Interest‑free season ticket loans.
• Local Government Pension Scheme.
• Bicycle loan facilities and cycle‑to‑work scheme.
• Electric vehicle leasing scheme.
• Confidential health and wellbeing and counselling support.

Kingston Council is a diverse and welcoming borough that celebrates and respects differences. We are a disability‑confident employer and guarantee interview access to all disabled applicants who meet the minimum essential criteria. As a London Living Wage Employer, all employees receive the London Living Wage.