Service Charge Manager

Service Charge Manager

Permanent

Grade D - £45,091 – £51,356

Consultation grade - subject to formal evaluation under the Equal Pay Programme

Working 36.5 hours per week

This is an exciting opportunity for an experienced Service Charge Manager to join Birmingham City Council to manage the Service Charge Team who will be responsible for all tenant and leasehold charges across the city. Birmingham City Council oversees the management of over 6,500 leaseholders and 59,000 Council tenants.

We are looking for a Service Charge Manager with excellent knowledge in service charges for tenants and leaseholders. This role will be responsible for managing the service charge function for the Council ensuring maximum income to the HRA, overseeing and developing new ways of working, whilst working closely with various Housing teams and Finance. Relevant experience in property-related finances and service charge accounting is required.

This role is both strategic and operational.

• Ensuring financial deadlines are met
• Ensuring compliance within relevant legislation and service delivery to customers
• Accurate calculation and reconciliation of service charges, responsible for inputting charges into the Housing Management System.
• Collaborate on end-to-end process mapping and ensure proper controls are in place and strengthened
• Advising senior stakeholders
• Driving process improvements while supporting team development
• A thorough understanding of Regulatory and Legislation Requirements specifically for Service Charge accounting, the Landlord and Tenant Act 1985 and Section 20.
• Manage a small team
• Provide expert advice to both service owners, budget holders, and customers
• Strong analytical skills with the ability to interpret complex financial data.
• A sound understanding of tenancy agreements and lease interpretation.
• Respond to any complaints and queries from residents relating to service charges
• Produce and review periodic financial reports for senior management
• Review and optimize legacy data to support transparency and accuracy.
• Work with auditors/finance as part of the service charge reconciliation process.
• Ensure policies and procedures remain compliant with legislation and best practice.

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

We can view our Corporate Safeguarding Policy | Birmingham City Council here.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Job Description and Person Specification