Area Manager, Management Operations Manager

Who We Are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. Our four core values – open, caring, agile and collaborative – are at the heart of everything we do.

Colchester, covering East Anglia. Home based with regular travel and client meetings on site 2 times per week.

Permanent, Full time.

£50,000-£55,000 + Company car/Car Allowance.

In this role you will take ownership of delivering high‑quality maintenance services across the RFCA portfolio, including planned, reactive, and grounds maintenance. You will work closely with our client and partners to ensure all performance targets and KPIs are met, while driving a culture of continuous improvement, compliance and customer satisfaction. Your responsibilities include ensuring statutory compliance across the estate, managing risk, building capability to deliver capital works and projects in line with RFCA’s evolving needs, shaping operational improvements, aligning delivery to commercial targets and supporting the growth and sustainability of contract performance.

This is a highly visible leadership role, with responsibility for leading a dedicated operational team, mentoring, developing and motivating staff to achieve strategic objectives while promoting wellbeing and a diverse and inclusive work environment. You will engage with stakeholders at all levels – internal teams, supply chain partners, RFCA and Defence Infrastructure Organisation representatives – fostering a collaborative environment and ensuring our customer service is second to none.

You will be expected to be on site at our Chelmsford office at least 2 days per week, with work‑from‑home available the remaining days.

To be successful you have a proven background in operational leadership within facilities or estates maintenance, strong analytical and communication skills, the confidence to influence at all levels and a track record of delivering change and building effective partnerships. Experience in budget management, performance reporting and problem‑solving in a fast‑paced, complex setting will be key. You should have hands‑on experience, be ready to take a broader leadership role, and possess a firm understanding of technical (trades/engineering) knowledge and maintenance, as well as suitable technical qualifications.

The role requires regular travel across East Anglia, so flexibility and a valid driving licence are essential. You must be a UK national with the ability to obtain Security Clearance (SC).

• 25 days annual leave
• 6% employee matched pension contribution
• Company car/car allowance
• Private medical cover for self and partner
• Life assurance 2x annual salary

We are committed to building a diverse and inclusive organisation that supports the needs of all. We will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader.

Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.