Multinational Service Team Leader

Overview

Primary Details Time Type:
Full time | Worker Type:
Employee

QBE’s renowned and growing Multinational Service Centre in Chelmsford has an exciting opportunity as a Multinational Service Team Leader. This is a key role within European Operations (EO) where you will manage a team of Multinational Service Handlers and Specialists to deliver essential multinational servicing and coordinate programmes through their full lifecycle (submission management, quote production, policy administration, and cashflow management), whilst working with underwriting teams and Global Network offices.

• Lead, manage, and develop a team of Multinational Service Specialists and Case Handlers to deliver high‑quality service.
• Monitor team performance against KPIs, SLAs, and service standards, acting where required.
• Conduct regular 1:1s, performance reviews, and development planning to support team growth.
• Act as the main escalation point for complex queries, issues, and referrals.
• Oversee the end‑to‑end delivery of multinational programmes (submission, quote, policy servicing, and cashflow).
• Manage workflow, prioritisation, and resource allocation to ensure deadlines are consistently achieved.
• Build strong relationships with underwriters, brokers, and global network offices to ensure seamless coordination.
• Ensure compliance with regulatory, tax, and internal governance requirements across all activities.
• Drive continuous improvement by identifying inefficiencies and implementing process enhancements.

• Experience managing or leading a team within an insurance environment, ideally with exposure to multinational programmes.
• Strong ability to engage, motivate, and develop team members.
• Excellent organisational and prioritisation skills with the ability to manage multiple workflows.
• Confident communicator with strong interpersonal and stakeholder management skills.
• Ability to work under pressure and manage competing deadlines.
• Proactive mindset with strong problem‑solving and decision‑making skills.
• High attention to detail and a structured, analytical approach.
• Understanding of regulatory, tax, and compliance considerations within insurance (desirable).
• Comfortable using MS Office tools including Word, Excel, and PowerPoint.

• 30 days holiday a year with the option to buy up to 2 additional days.
• Automatic enrollment into the QBE pension plan with employer contributions of 10% of basic salary.
• Fully comprehensive private medical cover for you and your family.
• Short‑term remote work abroad – up to 20 days per year from certain locations.

Please note:

Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.

Application Close Date: 30/06/2026 11:59 PM

Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.