Business Director; Fashion​/Lifestyle

Business Director, Fashion/Lifestyle – Social Chain Role Overview

Seeking a visionary, commercially driven, and strategically minded Business Director with experience within the Fashion/Lifestyle sector. You will report to the Managing Director and serve as the senior strategic lead across high‑value accounts, driving client growth, shaping long‑term strategy, and unlocking new opportunities.

• Act as the senior strategic partner for key clients, building trusted relationships with senior stakeholders.
• Lead the development of long‑term client strategies that align with business goals and market trends.
• Drive client growth through proactive identification of new opportunities, upselling, and cross‑selling.
• Lead quarterly and annual strategic planning sessions with clients, delivering insight‑led recommendations.
• Champion the agency’s creative, social, and influencer offerings in a compelling and future‑facing way.

• Own revenue forecasting, growth planning, and commercial performance of the client hub.
• Lead high‑value new business pitches and strategic responses to briefs.
• Collaborate with the leadership team on agency‑wide growth initiatives and innovation.
• Ensure profitability and commercial efficiency across all client engagements.

• Guide the strategic direction of campaigns, ensuring alignment with client objectives and market dynamics.
• Partner with Strategy, Creative, and Paid Media teams to shape integrated, insight‑driven campaigns.
• Oversee campaign performance at a macro level, ensuring consistent delivery of business results.

• Lead, mentor, and inspire a team of Account Directors and Managers, fostering a high‑performance culture.
• Ensure the team is aligned with agency values and equipped to deliver strategic excellence.
• Support talent development, succession planning, and team structure optimization.

• Represent the agency at industry events, panels, and thought leadership forums.
• Stay ahead of trends in social, digital, and the creator economy to inform client strategies.

• 6–8+ years of experience in client leadership roles within a creative, digital, or social agency.
• Proven track record of growing client accounts within Fashion/Lifestyle and leading strategic transformation.
• Deep understanding of social media, influencer marketing, and digital innovation.
• Strong commercial acumen with experience in forecasting, budgeting, and business planning.
• Exceptional communication, negotiation, and leadership skills.
• A strategic thinker with a passion for innovation and client success.
• Proficiency in business tools including Keynote, Excel, and Google Workspace.

• Dynamic work flexibility – flexible where and when you work.
• Private medical insurance for you and your family.
• Income protection coverage.
• Calm subscription for mental well‑being support.
• 25 days annual leave (increases to 27 after 3 years, up to a maximum of 30).
• No Christmas closure – we close the office during the holiday period.
• Birthday off – an extra day to celebrate.
• Summer hours – finish at 3:00 p.m. every Friday between June and August.
• Unlimited online coaching and mental health support via Open Up.
• Remote working – work abroad for up to one month a year.
• Performance and salary reviews twice a year for all employees.

Finally, we’re proud and committed to being an equal opportunity workplace, providing equal opportunities for all and treating all existing employees and all job applicants in the same way, regardless of their age, disability, gender, gender reassignment, race, religion or belief, sexual orientation, pregnancy and maternity status and marital & civil partnership status.