Head of Service Management

About the job you're considering

As Head of Service Management for the UK, you will lead and grow our service management (Application Development and Management) practice and be responsible for delivering high-quality run and operate services to our valued annuity clients.

You will define and execute the UK strategy to expand our footprint, strengthen client relationships, and evolve our capabilities. You will be accountable for excellence across delivery, pre‑sales, people, and operations, ensuring we consistently deliver modern, efficient, and high-quality services at optimal cost.

You will bring a contemporary perspective to service management, embedding Dev Sec Ops  principles, product‑centric operating models, and leveraging automation and AI to drive productivity, speed to value, and improved client outcomes.

Working closely with global service management and application development teams, as well as UK Applications practice leaders and Sales teams, you will ensure alignment, reuse of best practices, and the continued evolution of our propositions.

Capgemini's UK Applications business helps clients achieve business value through digital transformation and modern application services. We operate a cloud‑first, Agile delivery model, leveraging global delivery capabilities and deep technology expertise.

You will work closely with colleagues across Service Management, Customer Experience, Cloud and Custom Apps development, Engagement and Domain expertise, and other business lines, as well as global counterparts, to deliver integrated and innovative solutions for our clients.

• Define and lead the UK Service Management strategy, driving growth through expansion of existing client relationships and development of new opportunities
• Ensure leading AI, agents and automation are baked into our propositions and delivery
• Own end‑to‑end delivery across the run/operate portfolio, ensuring consistent, high‑quality outcomes and strong client satisfaction
• Drive continuous improvement and innovation, embedding modern practices such as Dev Sec Ops , product‑centric delivery, automation, and AI
• Partner with Sales to shape pipeline, support pre‑sales activities, and position differentiated, market‑leading propositions
• Develop and retain a high‑performing team (currently > 400 consultants in the UK with many thousands of delivery specialists in India), with a strong focus on talent development, performance management, and developing exciting careers
• Establish a culture of accountability, excellence, and continuous improvement across the practice
• Manage the practice with operational discipline, ensuring financial performance, utilisation, and targets are consistently achieved
• Ensure the right structure, skills, and capacity are in place to support both delivery and growth ambitions
• Collaborate closely with global and regional stakeholders to leverage best practice, optimise delivery models, and enhance client outcomes
• Strengthen partnerships across the ecosystem, including internal practices and external partners, to deliver integrated solutions

You are:

• An experienced leader of Service Management / AMS / Run functions within a consulting or technology services organisation
• Passionate about delivery excellence, with a strong track record of delighting clients
• A champion of continuous improvement, always seeking ways to enhance performance and outcomes
• Highly motivated by innovation, with hands‑on experience applying automation, AI, and modern technologies (including generative and agentic AI) to drive productivity and speed to value
• Naturally focused on delivering greater value at lower cost through industrialisation and optimisation

You have:

• A strong stewardship mindset, committed to developing people and raising the overall talent bar
• A commercial outlook, comfortable engaging senior clients, shaping deals, and building…