Team Manager - Allocations

Birmingham City Council
Team Manager:
Allocations and Applications
Fixed Term (23 months)
Grade D – £45,091 – £53,460 (Consultation grade)
Working 36.5 hours per week
Sponsorship not available – applicants must have the right to work in the UK without employer sponsorship for the duration of the appointment.

As Team Manager, you will oversee the day‑to‑day delivery of the Applications & Allocations Service, ensuring compliance with statutory requirements while continuously improving service performance and customer outcomes.

Key responsibilities include:

• Lead and manage the Housing Applications & Allocations Service, ensuring decisions are made in line with legislation, policy and the Housing Allocation Scheme.
• Manage, motivate and develop a team of Team Leaders and frontline staff, creating a high‑performance, customer‑focused culture.
• Oversee complex housing application decisions, allocation reviews and discretionary cases, ensuring fair and transparent decision‑making.
• Develop strong relationships with Registered Providers and partner organisations to maximise housing opportunities for applicants.
• Analyse service performance, identify improvement opportunities and implement changes that enhance efficiency and customer experience.
• Lead on complex complaints, member enquiries, Ombudsman investigations, FOI requests and court‑related casework.
• Deputise for the Strategic Lead when required and represent the Council at internal, external and multi‑agency forums.

We are looking for a confident and resilient leader with significant experience managing housing services and making complex decisions in a highly regulated environment.

Essential qualifications and experience:

• Significant management experience within housing, homelessness, allocations or a related public service environment.
• Extensive knowledge of Housing Allocations, Homelessness legislation and relevant housing law, policy and case law.
• Experience leading frontline teams, managing performance and delivering high‑quality customer services.
• Strong decision‑making skills with the ability to assess complex cases, manage risk and make legally robust determinations.
• Experience analysing complex data and using performance information to improve services and drive outcomes.
• Excellent communication, influencing and stakeholder management skills, including experience working with elected members, partners and external agencies.
• A housing‑related professional qualification, degree‑level qualification or equivalent relevant experience.

This is an opportunity to play a leading role in one of the country’s largest housing services, helping shape how housing opportunities are allocated to residents across Birmingham.

Benefits include:

• The opportunity to lead a service that directly impacts residents’ access to housing and homelessness support.
• A senior management role with responsibility for service improvement, operational performance and policy implementation.
• The chance to influence strategic decisions and contribute to the future development of housing services across the city.
• Opportunities to work closely with senior leaders, elected members, Registered Providers and external partners.
• Access to learning and development opportunities that support professional growth and career progression.
• A collaborative environment focused on innovation, continuous improvement and excellent customer outcomes.
• A comprehensive local government benefits package including generous annual leave and pension provisions.

This role manages a significant operational service and a team of Team Leaders within Housing Solutions & Support Services. The successful candidate will be expected to provide expert advice on housing allocations, reviews and homelessness legislation, while maintaining high standards of governance, compliance and customer service. No safeguarding check is required for this post.

Proof of right to work in the UK will be required for all applicants in accordance with UK Home Office requirements before any employment offer can be confirmed.

Birmingham City Council is an accredited Disability Confident Leader employer and remains committed to employing, retaining and developing all people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.