Lead Online Manager

Leading in our stores

Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands‑on, sleeves‑rolled‑up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next‑level experience for every customer who walks through our doors.

This is how we bring our purpose to life, one powerful action at a time.

• Direct a small team of managers to deliver the online delivery operation of the supermarket taking accountability for every delivery going out on time, every time, so our customers get exactly what they need, when they expect it
• Review data and ensure compliance to processes and procedures in a fast‑paced department with lots of KPIs
• Plan for upcoming key trading activities and events by working closely with the rest of the store leadership team
• Take full accountability for the store overnight, role‑modeling and coaching for high standards and efficiency across the store
• People management, including pay and scheduling routines, training, communication and employee relation activities such as managing performance, absence and completing disciplinaries

Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00.

• A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same
• Experience of managing managers in a fast‑paced, performance‑focused environment
• An operator who is comfortable managing alone in the absence of more senior management
• Driven to deliver high performance with a focus on efficiency and engagement
• Confident in the use of data, and understanding/interpretation of KPIs or other performance indicators, with experience of improving these
• Puts inclusivity at the heart of what they do and uses this to build an inclusive team and working environment
• Can manage disciplinaries, performance issues or other similar employee relations issues (up to dismissal)

• Experience leading large teams in a fast‑paced, customer‑focused environment – you’ve developed leaders, built high‑performing teams and created a culture of ownership and accountability
• A track record of delivering exceptional customer experiences across complex operations, with evidence of delivering these through your team
• Proven success in delivering and improving KPIs – from sales and stock availability to customer satisfaction and colleague engagement, you’ve driven results that matter
• Experience managing sensitive and complex people matters, including performance, absence and formal employee relations cases, with confidence, fairness and sound judgement
• Leadership experience in an operational environment – whether in retail, hospitality or food service – where you’ve owned departmental performance and confidently led the store in the absence of senior leadership
• Can evidence leading change – whether rolling out new ways of working, embedding new systems or shifting team mindsets, you’ve brought people with you and made change stick

• Salary will be dependent upon your experience as well as the store size, complexity and location
• Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% discount off at Sainsbury’s every Friday and Saturday
• An annual bonus scheme based on our and your performance
• Free food and hot drinks provided for colleagues in all our stores
• Generous holiday entitlement, maternity and paternity leave
• Pension – we’ll match 4‑7.5% of your pension contributions
• Sainsbury’s share scheme – build up an investment at discounted rates
• Wellbeing support – access to emotional support, counselling, legal and financial advice
• Colleague networks – link with like‑minded people to help fulfil your potential
• Our Cycle to Work scheme gives you…