Membership Manager

About Southwark

We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.

In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family‑friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high‑achieving development team that is making a real difference to the lives of residents in the borough.

For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.

• Work collaboratively with the Service Membership Manager to identify and implement ways that the customer experience can be improved, to ensure satisfaction and build customer loyalty and improve retention at the centre. Contributing to the development of the vision for the operation and delivery of the highest possible standards of service.
• Ensure the facility and colleagues provide a quality customer experience. Responsible for delivering the Southwark Leisure sales strategy, set by the Service Membership Manager, that enables the centre to achieve its sales and data KPIs.
• Responsible for hitting the centre’s targets and understanding business objectives, achieving individual productivity and sales targets, inspecting, monitoring and reviewing the sales process to ensure targets are met, and understanding the categories and volumes of membership sales required to achieve your monthly targets given by the Service Membership Manager.
• Ensure that a monthly plan is in place to hit your centre’s targets, including appropriate marketing, generation of leads, resources and productivity.

• Experience working in a customer‑facing environment, providing the highest levels of customer care.
• Ability to follow emergency procedures and make sound judgments in potentially difficult or stressful situations.
• Experience promoting or selling memberships, products, or services within a leisure, fitness, or a similar customer‑service environment.

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you need to meet the minimum requirements for the role, and identify with one of the criteria below:

• Members of the Armed Forces and veterans
• Currently in care, or have previously been in care
• Consider yourself disabled or have a long‑term health condition