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Remote Strategic Complaints Manager & Customer Insight Lead
Remote / Online - Candidates ideally in
Stevenage, Hertfordshire, SG1, England, UK
Listed on 2026-06-26
Stevenage, Hertfordshire, SG1, England, UK
Listing for:
Stevenage Borough Council
Remote/Work from Home
position Listed on 2026-06-26
Job specializations:
-
Management
Emergency Crisis Mgmt/ Disaster Relief -
Government
Emergency Crisis Mgmt/ Disaster Relief
Job Description & How to Apply Below
Stevenage Borough Council is seeking a Strategic Complaints Manager to lead the investigation and response to customer complaints. This role is pivotal in enhancing the Council's housing services and ensuring effective service delivery, mainly through a home-working arrangement.
The ideal candidate will possess strong communication skills, resilience, and a thorough understanding of the Complaint Handling Code. They will contribute to the continuous improvement of frontline housing management.
The benefits include flexible working, a career-average pension scheme, and numerous learning opportunities.
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