Area Service Manager

Responsibilities

• Leading and supporting numerous supported living services with different client groups.
• Lead and grow high‑quality, sustainable services that meet customer needs and business goals.
• Support strategic planning and identify new service opportunities to drive growth.
• Assist with the implementation of new services and potential acquisitions.
• Oversee budgets and financial performance to ensure targets are achieved.
• Ensure safe service delivery by meeting all legal and regulatory standards.
• Monitor trends and insights to inform service development.
• Build and manage stakeholder relationships, addressing service gaps effectively.
• Audit performance, resolve issues, and implement improvements.
• Recruit, manage, and develop staff to meet operational needs and inspire teams, create a positive culture, and foster high retention.

• Proven experience working in a fast‑paced environment with conflicting demands.
• Good organisational skills, supporting multiple sites and priorities effectively.
• Housing management experience, understanding the operational needs of supported living services, including regulated sites and retirement communities.
• Strong understanding of relevant legislation, guidance and best practice.
• Skilled in understanding financial targets, budgeting and managing costs effectively for multiple locations.
• Effective at building community relationships with a wide range of stakeholders and fostering a supportive environment.
• Full UK driving licence and willingness to travel.

We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application, which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

£54,288 - £57,135 per year plus Car Allowance.

• 37.5 hours per week.
• 25 days’ annual leave pro rata (rising to 30 days including bank holidays).
• Occupational sick pay linked to length of service.
• Contributory pension scheme.
• Health and wellbeing support – Aviva Digicare+ with virtual GP appointments, Employee Assistance Programme offering medical, financial, and legal advice, and short‑term counselling.
• Company‑paid life insurance.
• Parental leave arrangements and annual leave purchase scheme.
• Company‑funded training and ongoing career development opportunities.
• Flexible working options and an inclusive culture supported by staff networks (PRISM, Disability, Race Equality, Parent networks).
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements.

Inclusion is one of our core values. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.