Assistant Director of Neighbourhood

Salary: £99,166 + £4,936 salary supplement

Location
:
This role requires regular working time across two of our office locations. You will be expected to work one day per week at our Baldock office in Letchworth Garden City and one day per week at our Wooburn Green office in High Wycombe. This will form part of your standard weekly working pattern. The other three days can be done working from home.

Contract
:
Full time, Permanent

Hours
: 37 hours per week (Monday–Friday)

Are you looking to join a growing, values‑led organisation with a clear social purpose? At Settle Paradigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build.

Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve. If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

If you’re an ambitious, visible and improvement‑driven leader with a passion for neighbourhoods, this is an exceptional opportunity to shape the future of our communities.

We’re looking for a forward‑thinking Assistant Director of Neighbourhood to join our Customer Directorate and play a key role in delivering outstanding neighbourhood and tenancy services. You will work alongside the Neighbourhood Director to lead high‑performing teams, drive continuous improvement and ensure our neighbourhoods are safe, well‑managed and places residents are proud to call home. You’ll bring a strong focus on customer perception, community impact and service transformation;

using data, insight and resident feedback to design interventions that make a measurable difference. This is a highly visible leadership role. You’ll be out in our communities, building trust with residents, working closely with partners and ensuring our services are responsive, compliant and aligned to regulatory expectations. You’ll champion innovation, drive cultural change and lead with clarity, confidence and compassion.

This role requires regular working time across two of our office locations. You will be expected to work one day per week at our Baldock office in Letchworth Garden City and one day per week at our Wooburn Green office in High Wycombe. This will form part of your standard weekly working pattern. The other three days can be done working from home.

• Lead neighbourhood and tenancy services, driving high performance, service improvement and positive resident outcomes
• Drive continuous improvement using data, insight and feedback to shape services and interventions
• Improve customer perception of neighbourhoods, communal areas and our contribution to local communities
• Act as a visible leader, building trust with residents, colleagues and partners
• Lead change management activity to modernise services and embed new ways of working
• Use TSMs and performance data to drive decision‑making and service design
• Develop neighbourhood improvement plans that deliver measurable community impact
• Champion community investment and social value initiatives
• Ensure compliance with housing legislation, regulatory standards and consumer requirements
• Lead and develop teams, fostering a culture of accountability, collaboration and high performance
• Represent Settle Paradigm with external partners, local authorities, resident groups and stakeholders

You’re an ambitious, strategic and people‑centred leader who thrives in a fast‑paced environment. You combine deep neighbourhood management expertise with strong analytical capability, a passion for improvement and a commitment to resident experience.

• Substantial leadership experience at Head of Service level or above
• Proven experience in neighbourhood management, tenancy services and community‑focused…