Remote Operations Manager

We're hiring for a driven and experienced Operations Manager to join a high-growth, independently owned commercial insurance brokerage in Harrogate. This business is going through a major growth phase scaling from 30 to 60+ employees within the next 12–18 months and needs a confident operational leader to drive structure, performance, and delivery as they grow. You'll be a key member of the leadership team, working directly with directors and department heads to build out the next phase of operational excellence.

If you're used to running a brokerage and thrive in fast-paced, ambitious environments this role will give you the autonomy, scope, and influence you're looking for. This is not a back-office management role, it's strategic, people-focused, and pivotal to the business.

• Lead and develop operational functions across broking, client servicing, compliance, and support
• Drive continuous improvement across processes, systems, and service delivery
• Work closely with leadership to execute business strategy and scale operations sustainably
• Lead change-management projects as the company grows people, systems, and workflow
• Monitor and improve compliance, FCA standards, audit readiness, and internal QA
• Support performance frameworks, training, and development across teams
• Champion a high-performance, team-first culture that supports growth and retention
• Ensure systems, data, and reporting infrastructure evolve with the business
• Direct input into strategic decisions and operational direction

• 5+ years of experience in an operational leadership role within an insurance brokerage
• Commercial insurance knowledge with a solid grasp of broking workflows and service expectations
• Strong understanding of FCA compliance, reporting, and audit requirements
• Experience leading operational change in a growing or evolving business
• A natural people leader with strong coaching, communication, and influence skills
• Confident navigating between day-to-day delivery and long-term strategic planning
• Calm under pressure, highly organized, and solutions-focused

• Hybrid working, a dynamic environment, and room to grow as the business expands
• My client is a top-quartile payer; packages here reflect the level of responsibility and impact