Insight Department Manager

Unfortunately we are unable to offer sponsorship for this role.

35 Hours per week. Monday - Friday. 9.00am - 5.00pm. 1–2 days working from home per week.

Purpose of the post:

You will be responsible for leading the delivery of a portfolio of Insight/Home-Based User studies. The role will include working as a management lead reporting to the Project Manager. Roles within the department include leading and overseeing (often liaising with dedicated Sales & Accounts team) on the design, planning and execution of home-based user studies.

• Lead the Insight Department in the design and execution of home-based user studies in residential settings.
• Develop and manage study protocols, participant recruitment and electronic informed consent.
• Collaborate with cross-functional teams including Sales & Accounts Executives, Finance/ Administration department, Data Management & Statistical Analysis Team and Technical department to deliver an exception customer offer.
• Oversee logistics for home-based testing, including scheduling and on time delivery of products and reporting.
• Analysis qualitative and quantitative data from studies and generate insights to inform product design and development for external stakeholders.
• Ensure compliance with relevant regulations and company policies, especially for studies involving medication or regulated products.
• Develop departmental processes, best practices and training materials.
• Serve as one of the businesses subject matter expert on home-based user trial research methods and techniques.
• Act as the primary liaison between the Insight Department and cross functional departments.
• Clearly communicate study goals and timelines of studies.
• Collaborate with external vendors who provide and aid logistics and software for the department.
• Lead, mentor, and support the Insight Department team member(s).
• Partner with the Project Manager to prioritise research activities based on strategic goals and development timelines.
• Define and uphold standards for study design, participant experience, data quality and reporting across all research activities.
• Be responsible, alongside the department Project Manager for performance metrics and KPI’s.
• Alongside the department Project Manager identify and address service delivery bottlenecks or risks, such as participant non-compliance, study delays, or data integrity issues.
• Ensure all home user studies are conducted in compliance with internal protocols, regulatory requirement, and ethical guidelines.

• Experience in professional writing.
• Awareness of GCP (Good Clinical Practice).
• IT literate.
• Microsoft Office (Excel, Word) experience.
• Strong attention to detail to identify errors and refine documents for clarity and precision.
• Attention to Detail.
• Compliance & Accuracy Problem-Solving.
• Effective communication skills both written and oral.
• Organised.
• Good time management and can prioritised.
• Excellent communication skills with the ability to present data findings.
• Experience working in a fast-paced, dynamic environment with competing priorities and shifting deadlines.
• Experience working with cross-functional teams.
• SCQF Level 4 or above in English.

As a Eurofins employee you will benefit from:

• Enhanced Annual Leave Entitlement
• Annual Leave Sellback Scheme
• Additional Annual Leave at Employees set service dates
• Company Pension Plan
• Life Assurance Scheme (4 times annual salary)
• Healthcare Cash Plan (6+ months service)
• Enhanced Maternity, Adoption and Paternity Schemes
• Employee Assistance Programme – 24/7 confidential
• Health and Wellbeing Programmes
• Worldwide career opportunities
• We also have in place rewards recognising the great work our employees deliver, their dedicated service and celebrating special life events.

Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.