Head of Network Operations Transformation; Remote Job England UK,Management

Position: Head of Network Operations Transformation (Remote/Flexible)

Head of Network Operations Transformation (Remote/Flexible)

Final date to receive applications: 15 July 2026

Department: Operations

Employment Type: Permanent

Location: St Helier, Jersey

Description

This Senior role offers an opportunity for an experienced leader to shape the future of Network Operations within an evolving telecommunications business. As Head of Network Operations Transformation, you will lead a multi‑year transformation agenda to improve operational performance, drive excellence, and support the evolution across the function.

You will oversee key transformation and integration initiatives, aligning people, processes, technology, and partners to deliver a more effective and resilient operating model. The role includes advancing the use of automation and digital capabilities, while ensuring regulatory compliance and delivering measurable business outcomes.

Working closely with senior stakeholders, you will contribute to strategic decision‑making and guide the ongoing development of Network Operations. This position provides the opportunity to influence both long‑term direction and operational performance within a business focused on continuous improvement and sustainable growth. You will join a business that embraces change, encourages innovation, and provides the platform to grow as a transformational leader while delivering meaningful outcomes at scale.

JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at

Key Responsibilities

Lead the strategic transformation roadmap for Network Operations, ensuring alignment with business objectives and long term sustainability

Drive the integration of network operations capabilities, systems, processes, and operating models across merger and acquisition activities

Deliver large scale transformation programmes that achieve measurable operational, commercial, and business outcomes

Establish governance frameworks and performance measures to monitor progress, value realisation, and operational effectiveness

Lead automation, digital transformation, and AI‑enabled initiatives to improve efficiency, resilience, and scalability

Drive operational excellence and continuous improvement across network performance, service quality, and delivery capabilities

Maximise the commercial value of network assets and operational capabilities through collaboration across the business

Lead strategic supplier, partner, and managed service provider relationships to deliver optimum value and performance

Drive cost optimisation and financial discipline while maintaining service quality and future capability requirements

Build the operating models, skills, and organisational capabilities needed to support next generation network operations

Skills, Knowledge and Expertise

Proven senior leadership experience delivering large scale transformation programmes within telecommunications or similarly complex operational environments
Demonstrated success leading cross functional transformation and integration programmes with measurable business outcomes
Strong understanding of network operations, operational transformation, automation, digital enablement, and service delivery
Extensive knowledge of telecommunications technologies, network operations, and emerging industry trends
Strong commercial and financial acumen, including experience in cost optimisation, value creation, and operational performance management
Experience managing complex supplier, partner, and outsourced service provider relationships
Ability to influence and operate effectively at Executive Committee and senior leadership level
Strong strategic thinking and data‑driven problem‑solving skills, with the ability to manage complex operational challenges
Proven ability to lead organisational change and embed transformation within evolving environments
Excellent planning, stakeholder management, communication, and relationship building skills, with the ability to create engagement around a clear strategic vision

Benefits

28 days holiday
Health & Dental Insurance
Pension Scheme
Bonus Scheme
Fully discounted staff services or cash allowance in lieu
Co‑working office spaces available for remote employees
Professional Development
Recharge Days

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