Neighbourhood Officer

Neighbourhood Officers (x2) – Salford (Pendleton)

We are currently recruiting for x2 Neighbourhood Officers to manage a patch of properties across Salford for Pendleton
. This field-based role involves balancing work between the field and home, focusing on high-quality tenancy management, excellent customer care, and enhancing community resilience through engagement with customers and local partners.

Pendleton Together is a part of the Together Housing Group, a social landlord based in Salford that works to give everyone a safe, comfortable place to live. As a non‑profit organisation, any money we make is invested back into the company for the benefit of our residents and local communities.

Diversity & Inclusion
:
As an organisation we are committed to having a diverse and inclusive workforce. We welcome applications from candidates with any of the nine protected characteristics and as a Disability Confident employer. Further information can be found at Equality and diversity – Together Housing Group.

• Leverage expertise in general needs housing management and estate management standards, addressing anti‑social behaviour (ASB), managing lettings and property exchanges, overseeing repairs, handling rent management, and ensuring safeguarding.
• Collaborate with multi‑agency teams and participate in meetings to improve community support and service quality while achieving performance goals.
• Advise residents on housing issues, including legal rights and tenancy responsibilities; conduct property viewings and manage lettings according to policies; serve as the primary contact for housing management and enforce tenancy conditions for property and garden maintenance.
• Manage your neighbourhood and remote work, with office days for team collaboration, meetings, and training—encouraging innovation, personal development and effective schedule management.

• Full UK driver’s licence and access to a car, as the role is field based.
• Experience and knowledge of housing/lettings or, ideally, social housing.
• Proven experience dealing with the public both in person and over the phone, skilled in managing sensitive situations where individuals may be distressed, anxious or reluctant to accept advice.
• Strong face‑to‑face customer service skills and ability to handle sensitive information; proven experience with diverse customers and effective situation management; self‑motivated with a solution‑focused approach.
• Personal resilience to manage a fast‑paced, demanding role and juggle multiple tasks efficiently.

• Starting salary of £33,758 per annum.
• 27 days holiday, rising to 32 over five years of service, plus bank holidays.
• Hybrid working: manage your week by dividing time between the field and working from home.
• 37 hours per week, Monday to Friday, with occasional evenings or weekends as needed; flexible arrangements supporting our Smart Working culture.
• Explore the full range of our award‑winning benefits in the Employee Benefits Link.

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received.