Online Manager

Job Title:

Online Manager

Location:

Kingshill

Employment Type:

Full time

Contract Type:
Permanent

Shift Pattern:
Work Shift: Days, 45 Hours per Week

Salary:
Competitive salary plus benefits

Category:
Store Management

Closing Date:
21 July 2026

Asda needs a leader to drive the day‑to‑day running of our online operation in store, ensuring high pick accuracy, efficient staff scheduling and a strong customer service culture. The Online Manager will own the online shrink agenda, support the team and deliver key performance metrics.

• Plan and execute all trading activity on the shop floor, achieving excellent availability standards and key metrics.
• Generate a structured rota, validate picker and driver resources, and maintain high pick accuracy through continual process improvement.
• Oversee the online shrink agenda, using structured processes and data‑driven decisions to reduce shrink.
• Co‑create a culture that values salesmanship, customer service and personal integrity.
• Respond to customer feedback, analyse CSI data and design effective action plans following audits.
• Support team development, resilience and ownership; encourage an “Asdaness” mindset across shifts, including weekends and evenings.
• Serve as the guiding force behind one of our Superstores or centres, ensuring operational excellence and customer satisfaction.

• Experience as a Team Leader, Supervisor or Manager within a complex online retail environment.
• In‑depth operational knowledge of online retail, including availability, pick rate and shrink management.
• Proven skill in developing teams, driving change, and building resilience.
• Strong organisational and customer‑service‑focused skills.
• Flexible to work a range of shifts, including weekends and evenings.

• Colleague discount: 15% off shopping at Asda from day 1 for you and a nominated user.
• Discretionary company bonus scheme.
• Enhanced electric car scheme access.
• Free eye test for you and your nominated user.
• Discounts on Asda services:
  Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover.
• Access to flexible pay, income tracker, financial coaching, exclusive savings account.
• Company pension scheme.
• Wellbeing programme: 24/7 virtual GP, 24/7 EAP, counselling, legal, mortgage, cancer and bereavement support.
• Asda Allies Inclusion Networks: support for inclusion and recognition of differences.
• Parental leave policies, including maternity, adoption, paternity, shared, neonatal care, and fertility‑treatment support.
• Colleague recognition programme.
• Special offers across services and activities, from airport parking to theme parks and cinemas.

Asda Allies Inclusion Networks ensures that everyone is included and differences are recognised and celebrated.