Operations Manager

Housing Operations Manager (including Over 55's Services)

Salary Circa £53,000 per annum, plus brilliant benefits.

Permanent, Full-time (37.5 hpw).

Hybrid role based in the East of England, covering services across Essex, Hertfordshire and Bedfordshire.

We can't offer a CoS for this role.

Looking for a role where you can lead, inspire and truly make a difference? As our Operations Manager in our Customer and Communities Team, you'll lead the way in creating and sustaining exceptional services for our customers. You will lead teams providing twelve supported accommodation services for customers over 55 and lead a housing management team working in partnership with other support providers.

We're keen to develop our service offer in this area, so you'll lead on reviewing, remodelling and implementing change. With focus on people, processes and culture, you'll play a vital role in helping us deliver high-quality, customer centred services that reflect our values.

• Manage a team of Supported Managers to deliver outstanding Housing services that align with targets and values.
• Engage with customers to improve our services so they better meet their needs and interests.
• Lead operational efficiency across supported and rented services, identifying ways to improve performance and processes.
• Work collaboratively with internal teams and external stakeholders, including local authorities, housing partners, commissioners and contractors.
• Effectively support the wider team to manage a portfolio of properties and services, aligning resources to meet compliance, performance, and customer needs.
• Develop and manage budgets of up to £5m, including service charge and rental income, and ensure financial targets are achieved through efficiency and planning.
• Support your team through coaching and development, fostering a positive culture that motivates and empowers colleagues.

You'll go home each day knowing that you have helped change our customers' lives for the better, here, at one of the UK's Great Places to Work.

• Strong social housing experience, ideally including older people's accommodation, supported housing or similar services.
• Proven ability to build positive relationships with customers, colleagues and partners, using feedback to shape better services.
• Sound housing management knowledge, including statutory and regulatory requirements, performance standards and KPI delivery.
• Confident leadership skills, with experience coaching, developing and motivating teams through change.
• A practical, data-led approach to improving performance, managing budgets and delivering value for money.
• Excellent communication, negotiation and conflict-management skills, with the confidence to manage complex stakeholder relationships.
• You bring the flexibility to adapt quickly, support a varied portfolio and work confidently across different services while keeping customers, colleagues and performance at the heart of what you do.

We do our best work when we are ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work.

• Working hours are Monday-Friday 9‑5.
• Operations Managers are required to be on call for our National On Call Service a minimum of 2 weeks/year.
• While this role is home based, we want you to feel part of the services you lead, so we would like you to be present on site 2 days a week initially to build strong relationships with customers and colleagues. Regular weekly visits on rotation to different services will be required to maintain those relationships.
• You need to be able to drive and have access to your own vehicle insured for business purposes.
• You will need an Enhanced DBS check, which we pay for.

• 34 days leave (including bank holidays and a "me day" to use for whatever you fancy), increasing to 39 days leave, with the potential to buy 5 days leave (subject to criteria), and time off for volunteering.
• Health cash plan saving you £1,140 per annum. We cover your costs (and your children, if you have them) towards dental, optical, prescriptions, alternative therapies and more.
• Over 800 high street discounts on groceries, holidays and days out. Save money on a new phone, bike or car.
• Generous pension scheme with life insurance of 3× salary.
• Flexible pay with Stream, allowing instant access to your earned wages whenever you need it, along with tools to budget, save, and manage your financial well-being.

For reasonable adjustments email