Customer Program Manager

Customer Program Manager

Be part of a team connecting patients with hospitals, helping to make a difference and improving lives every day.

Lead customer‑facing programs for Radiology Informatics (RI) – including PACS, RIS, and enterprise imaging solutions – to meet project objectives, stakeholder expectations, and create lasting customer value.

• Overseeing and managing large‑scale, cross‑functional projects (typically >€ / £1M budget), ensuring delivery across scope, timeline, budget, quality, resources, and risk.
• Gaining agreement on and achieving project goals and objectives; balancing and managing the project scope (including requirements), schedule, budget, quality, resources, and risks.
• Driving decision‑making, appropriately balancing risk‑taking and issue escalation, and setting up detailed progress/escalation reports with clear corrective actions.
• Building strong relationships with customers and external partners within the region up to senior leadership level.
• Representing projects in steering committees and governance forums.
• Leading and empowering diverse project teams, enabling team members to become efficient and effective.
• Ensuring adherence to standardized solution delivery processes (e.g., SOLiD/Gearshift framework) and providing a flawless customer experience.
• Ensuring that RI solutions are delivered according to agreed scope, quality, budget, and time targets.
• Managing external parties such as subcontractors and partners, including complex or customised contract environments.
• Ensuring cost performance and optimisation by driving KPIs such as utilisation rate by role/skill level and project costing/recalculation.
• Controlling project budgets and progress; evaluating all change requests for feasibility, cost/benefit and added value; taking corrective actions.
• Supporting the revenue and cost forecast process for projects and ensuring changes to the forecast are reported and flagged promptly.
• Managing workforce planning and resource allocation across projects to ensure seamless delivery and flawless customer experience.
• Developing proposals to improve processes and procedures proactively in the interest of continuous improvement.

• 5+ years of work experience in software professional services and project management, ideally across different countries/markets.
• A degree/qualification in Software Engineering, Business Engineering or equivalent.
• PMP (PMI) certified or equivalent (mandatory).
• Professional knowledge of project management methodologies and estimation techniques (resources, cost, time and risks).
• Proven experience delivering healthcare IT/software projects, ideally including Radiology Informatics and PACS.
• Functional knowledge of applied products and systems, and their interaction with third‑party systems.
• Financial acumen to influence margin in the pre‑sales phase and to improve margin during delivery execution.
• Communication skills to manage relationships with executive/management representatives of customers.
• Experience managing teams, subcontractors and complex contract negotiations.
• Relevant experience with improvement projects for software delivery, meeting time, budget and quality targets.
• Experience in analysing process performance, identifying improvement opportunities and driving change.
• Knowledge of quality and compliance requirements.
• Knowledge of Health & Safety standards; ideally in‑depth experience in the Health Systems industry.
• Comprehensive understanding of "people business" – managing key skills in project, solutions and services business, and driving continuous professionalisation.
• Quality‑first mindset.
• Excellent verbal and written communication skills.
• Fluent in English (written and verbal); additional European languages (e.g. Scandinavian languages) are beneficial.
• Acts as a role model for our Philips Leadership Asks:
  Customers first;
  Patient Safety, Quality and Integrity always;
  Team up to win;
  Take ownership to deliver fast;
  Eager to improve and inspire.
• Clear driving licence and willingness to travel.

This is a field‑based role, predominantly covering customers across the UK, Ireland and the Nordics (Denmark, Sweden, Norway, Finland). Remote work with regular travel to customer sites is required. Competitive salary, performance bonus, company car/allowance, family‑friendly policies, flexible benefits and access to Philips University are offered. A standard DBS (Disclosure and Barring Service) criminal record check will be required.

Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.

In the UK, we are recognised as a Disability Confident employer and are proud to be part of the Armed Forces Covenant and Mental Health at Work Commitment. We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability.