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Remote EMS Service Delivery Leader Excellence

Remote / Online - Candidates ideally in
Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listing for: Embridge Consulting
Remote/Work from Home position
Listed on 2026-07-19
Job specializations:
  • Management
    Client Relationship Manager
  • Customer Service/HelpDesk
    Client Relationship Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Position: Remote EMS Service Delivery Leader — Growth & Excellence

Embridge is seeking a Service Delivery Manager to lead day-to-day operations of the EMS team in a remote UK-based role. You will mentor, manage performance, and drive service quality while supporting product development through customer insights.

You will work under the Head of Customer Success to ensure high performance, utilisation targets, and strong client relationships, with opportunities to upsell within the customer base.

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