Communications And Engagement Manager

Department:
Communications Salary (£):
From: £, Communications and Engagement Manager

At Severn Trent, our people are at the heart of everything we do.

We’rein the top % of utility companies worldwide for employee engagement, andwe’reequally proud of our strong Glassdoor score — reflecting how much our peopleloveworking here.

Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

We’re investing billions of pounds in the biggest programme of infrastructure improvement in a generation.

As Communications & Engagement Manager
, you’ll lead a team responsible for ensuring customers, communities and stakeholders are at the heart of how we deliver that investment.

This isn’t a traditional communications role.

You’ll work alongside senior leaders across Capital Delivery to shape how major projects are planned and delivered, helping teams identify community risk earlier, improve customer experience, build stakeholder trust and protect Severn Trent’s reputation.

From nationally significant infrastructure projects to local community improvements, you’ll help ensure we deliver great engineering and great customer outcomes together.

You’ll lead a talented team of regional communications professionals, build strong partnerships across the business and play a key role in transforming how we engage with customers and communities throughout AMP.

Your role will be overseeing all works and communications for Shropshire, Hafren Dyfrdwy and Gloucester. You will be championing our customers and being a coach to employees around you
, developing your teams to also best serve our customers.

The location for this role can be flexible across the counties you will be leading, so if you are local to Shropshire
:

Shelton, or ourHead Office in Coventry you will be in the right place for this position. With this being such a critical role, we’relooking for someone who can join us hours a week, with regular travel expected –
car allowance will be added to your offer package
.

You’ll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why we value in-person moments to keep our culture alive, but also understand the flexibility working from home can bring. You’ll usually find us in the office, but working from home is supported when you need it.

The role is responsible for strengthening customer experience during disruption, managing communications and stakeholder risk, building community intelligence, and ensuring communications and engagement activities actively support successful program delivery.

We’re looking for someone who can:

• Build trusted relationships with senior stakeholders
• Lead and inspire high-performing teams
• Translate complex challenges into practical action
• Balance customer, community and business needs
• Use insight and data to influence decisions
• Anticipate and manage reputation and stakeholder risks

Some (not necessary but) desirable traits are:

• Experience with in utilities, infrastructure, construction or regulated industries.
• Experience working with contractor and delivery partner organisations.
• Understanding customer experience frameworks and behavioural insight.
• Experience supporting major capital or infrastructure programmes.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality, as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We’re looking for people who want to get involved, be part of something bigger, and make a difference because they care.

It’s not just a job; it’s a career. We offer benefits that reward great work and award‑winning training to help you reach your potential. You’ll also contribute to the environment and community. Some of our benefits include:

• days holiday + bank…