Online Manager

Job Title: Online Manager

Location: Merthyr Tydfil

Employment Type: Full time

Contract: Permanent

Shift Pattern: Days, 45 hours per week

At Asda, we want you to find your everything as an Online Manager. You’ll play a vital role in the day‑to‑day running of our online operation in store by keeping our team engaged, vans on the road and customers happy. You will be responsible for the online shrink agenda with structured process and data‑driven decisions and validating picker and driver resources for the store through effective rota planning, ensuring the team drives picking accuracy to guarantee consistency on the online operation.

Drive strategy into action:
Plan and execute all trading activity on the shop floor, deliver great availability standards, key metrics, and KRAs through routine and processes.

Lead with impact:
Engage and coach your team to constantly improve routine and process while creating a culture of selling with personality, driving pick accuracy, and serving our customers with heart and pride.

Results‑focused:
Drive best value offering across our online operation, CSI and react to customer feedback to create and execute effective action plans from audits.

Talent development:
Listen with empathy, drive resilience and encourage ownership, focus, and passion for the business by bringing the Asdaness to work every day, supporting the development of the team, and creating an environment where people feel valued, trusted, and motivated to step up.

What you’ll bring:

• Experience as team leader, supervisor or manager in a complex online retail environment.
• Operational knowledge of an online retail environment.
• Knowledge of improving availability, picking rate, reducing waste, and managing shrink.
• Experience developing teams and managing change through leadership and building resilience.
• Strong organisational skills and great customer service.
• Flexibility to work a range of shifts, including weekends and evenings.

Everything you’ll love:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user.
• Discretionary company bonus scheme.
• Access to an enhanced electric car scheme.
• Free eye test for you and your nominated user.
• Discounted rates and special offers on Asda services such as mobile, pharmacy, opticians, personal loan, pet insurance, travel insurance, travel money, tyres, breakdown cover.
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
• Company pension.
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support.
• Asda Allies inclusion networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
• Excellent parental leave policies, including maternity and adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme.
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.