Credit Control Team Leader

Primary Details
Time Type:
Full time Worker Type:
Employee The purpose of this role is to manage and enhance a team responsible for chasing, settling, and allocating debtor transactions within the Credit Control department. This role involves overseeing the day-to-day operations of the team, ensuring workflow efficiency, and reducing outstanding debt. Additionally, the role requires providing leadership, direction, and coordination to achieve targets and goals in credit control activities.

• Chelmsford/hybrid

At QBE, we get to the heart of what matters for our customers.

And we do it all with a human touch.
We’rean international insurer with more than 13,000 people working across 26 countries – which meanswe’rebig enough for your ambitions, yet small enough for you to make a real impact.

It’san exciting time.

We’rebuilding momentum towards our vision to become the most consistent and innovative risk partner.

• Managing and leading a team and ensure high standards of performance are met.
• Track potential and future bad debtors, aged debt, and cash collection issues to maximise recovery.
• Provide 1st level escalation for daily problem-solving and support team members on specific issues.
• Ensure timely and accurate collection of unsettled debt for effective credit control.
• Generate detailed monthly reports on team achievements and areas of concern to inform decision-making.
• Build and maintain good working relationships with internal and external stakeholders.
• Develop and implement credit control strategies aligned with business goals.
• Monitor processes and procedures to ensure adherence to internal service standards.
• Set monthly collection targets and monitor individual team members' progress.
• Foster a culture of continuous improvement, accountability, and collaboration within the team.

• Strong Stakeholder Management
• Experience in the insurance industry is not essential
• Proven track record in team management with emphasis on quality
• Experience in credit control, customer service, and managing complex relationships.
• Experience working with senior management.

• 30 days holiday a yearwith theoptionto buy up to 2additionaldays.
• Flexible working-balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension –you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance– we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies– we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad-you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing- we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions incarbonfootprint, by investing more ingreen businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
• Cycle-to-Work– benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

• Insurance Post British Insurance Awards 2025:
  
  Winner:
  Commercial Lines Insurer of the Year,Winner:
  Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year
• Insurance Post British Insurance Awards 2023:
  
  QBE rated as a 5-Star Employee

• Account Reconciliations, Adaptability, Communication, Critical Thinking, Customer Service, Customer Value Management, Financial Data Reporting, Financial Products, High Accuracy, Intentional collaboration, Managing performance, Payment Systems, Risk Management, Strategic Leadership, Team Management

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.