Personal Injury & Credit Claims Team Leader

Time Appointments are working alongside an innovative Claims Management company who are currently recruiting for an experienced Personal Injury & Credit Hire Claims Team Leader to strengthen their UK based operations. The successful candidate will become part of a growing company who offer great routes of progression and industry qualifications to further skills and development.

As a Team Leader, you will oversee and support a team of Motor Claims Adjusters handling Personal Injury and Credit Hire claims. You'll be responsible for driving performance, maintaining technical excellence, ensuring service standards are met, and developing your team through effective coaching and mentoring.

Alongside your leadership responsibilities, you will provide technical oversight on complex Personal Injury and Credit Hire claims, supporting your team while managing your own caseload of high-value and technically challenging files. You will oversee claims from instruction through to settlement, ensuring they are handled efficiently, in line with delegated authority, client service standards, and regulatory requirements. You will also liaise with insurers, solicitors, and other key stakeholders to achieve the best possible outcomes for clients.

Skills & Experience

To be considered for this opportunity, you will have:

• Extensive experience handling both Personal Injury and Credit Hire motor claims.
• Previous experience leading, mentoring, or managing a Motor Claims team.
• Strong technical knowledge of Personal Injury and Credit Hire claims handling.
• Proven experience managing claims from instruction through to settlement.
• Experience working within delegated authority limits.
• Strong knowledge of the OIC and MOJ Claims Portals.
• Excellent leadership, coaching, and people development skills.
• Strong influencing, decision-making, and problem-solving abilities.
• The ability to manage workloads and priorities within a fast-paced environment.
• Excellent communication and stakeholder management skills.
• A proactive approach with a commitment to continuous professional development.

Please be advised that this role is 100% remote, therefore applicants must be comfortable and at ease working from home.

In return the successful candidate will receive:

• A generous and competitive annual salary
• Substantial health-insurance package
• Pension plan with employer contributions
• Industry Qualifications paid for (after a qualifying period)
• Competitive holiday / leave policy in addition to bank holidays
• Regular corporate retreats to build team cohesion, reinforce culture, and have fun
• All the technology you require to allow to work from home effectively and comfortably