Senior eDiscovery Project Manager, Client Services

## Senior eDiscovery Project Manager, Client Services Apply remote type:
Remote:
Work from Home Full-Time locations:
G  - UK Remote Office time type:
Full time posted on:
Posted Yesterday job requisition :
R0034906

At
** Epiq**, your work contributes to complex, global legal outcomes. You’ll join a values‐driven community where integrity guides decisions,
** relentless service
** sets the bar, and we
** thrive on big challenges
** together. We invest in your growth with enterprise‐wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI,
** you’ll do the most meaningful work of your career
** and see your impact at scale.
*
* Job Description:

** The Senior Project Manager of Client Services will serve as a leader in successfully managing assigned client relationships through effective project management coordination and execution. Successful candidates must have a professional background in the electronic discovery industry and the aspiration to successfully manage multiple projects and client relationships in a fast-paced environment.
** Essential

Job Responsibilities
*** Serves as the primary liaison with key client representatives with the goal of owning the service delivery relationship;
* Drives overall client satisfaction through effective coordination and communication of client deliverables;
* Works with clients to establish best practices which meet their needs and addresses any prioritization issues that may arise;
* Effectively executes project forecasts and work schedules implemented by the Sr. Project Manager or Client Services Director;
* Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners;
* Consistently delivers proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates to the Client Services Director;
* Ensures that an up to date record is maintained with regard to the status of all projects being worked on;
* Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality;
* Provides substantive oversight to client-specific projects on a day-to-day basis;
* Serves as team leader by assessing and developing employees through continuous training and mentoring;
* Instills confidence with the client and serves as a primary public face of Epiq’s high-quality service delivery offering;
* Identifies areas for improvement in process on internal workflow and projects in a solution-oriented fashion.
** Leadership Competencies
** Integrity -- Behaves in an honest, fair and ethical manner; shows consistency in words and actions; does what she/he commits to doing; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes.

Client Focus – Takes action with the clients, both internal and external and sees their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback.

Results Driven – Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; identifies what needs to be done and takes action before being asked; does more than what is normally required in a situation; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks.

Entrepreneurial Orientation – Proposes innovative business opportunities/ideas to customers and business partners; encourages and supports entrepreneurial behavior in others; demonstrates willingness to take calculated risks to achieve business goals.

Decisiveness – The ability to make well…