Bodyshop Manager

Job title:

Bodyshop Manager Department:
Activate Accident Repair

Hours:

45 hours per week, Monday - Friday

Location:

AAR Mildenhall, Plot 41, Hampstead Avenue, Mildenhall, Suffolk, IP28 7AS

Oversee all aspects of the Bodyshop and ensuring customer service level agreements (SLAs) and site key performance indicators (KPIs) and met while maximising profitability.

• 33 days holiday (including bank holidays)
• Bonus Scheme
• Car Allowance
• Private Healthcare (BUPA)
• Annual pay review
• Personal health cash plan – claim back the cost of things like dentist and optical check ups
• Enhanced maternity / paternity / adoption / shared parental pay
• Life assurance: three times basic salary
• Free breakfasts and fruit
• Birthday surprise for everybody!

• Plan resources and equipment levels around budgets and financial plans.
• Establish and maintain control of consistent workflow within the Bodyshop through effective capacity planning
• Adhere to operational workshop loading system in line with company policy/procedures, ensuring all targets and deadlines are met or addressed
• Manage daily production co-ordination
• To regularly and consistently review site KPI performance to identify areas of potential shortfall against plan, delivery of average repair cost target, CSI targets and customer service scores
• Manage customer complaints from initial contact through to conclusion. To carry out any root cause analysis on each complaint, identifying and implementing any actions required
• Promote good communication throughout all areas of responsibility, develop and foster a pro-active attitude through regular, open and honest communication that supports the achievement of Company objectives
• Conduct regular performance reviews with all team members, monitor targets and identify training needs
• Lead all recruitment activities in partnership with the People team
• Promote employee engagement and retention, making use of Company schemes such as Employee of the Month and values nominations
• Lead support for all site apprentices to review their progress
• Ensure adherence to all Health and Safety regulations on site and monitor audit performance and taking action where required
• If required lead and manage the site to achieve BSI Kitemark
• Support other Group sites when required

• Technical knowledge and experience of the Accident Repair and Bodyshop industry
• Previous experience within a management position with the ability to lead and coach the team
• Ability to organise office administration, control systems and financial resources
• Relevant and up-to-date knowledge of vehicle design and manufacture, consumer and vehicle legislation, industry and best practice
• Knowledge and understanding of the provisions of E.P.A. and C.O.S.H.H
• Knowledge and understanding of BSI Standards and accreditation
• Strong numeracy and literacy skills
• Excellent communication skills

• Supportive and professional working environment
• Opportunity to grow with a dynamic and ambitious company
• Career development and progression opportunities

At Activate Group, we want everyone to have the tools and support they need to do their best work. We’re an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively. Every role at Activate Group is aligned to our wider business vision and purpose – making someone’s bad day better.

You’ll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners. We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We’ll also support your ongoing development through regular feedback and career planning. Whether you’re based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you’ll be part of a supportive culture where people are encouraged to succeed.

Activate Group is a fast-growing business approaching…