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Complaints Team Leader — Data‑Driven & Hybrid Role
Remote / Online - Candidates ideally in
Kingston upon Hull, Hull, East Riding of Yorkshire, HU2, England, UK
Listed on 2026-07-31
Kingston upon Hull, Hull, East Riding of Yorkshire, HU2, England, UK
Listing for:
Lendable
Full Time, Remote/Work from Home
position Listed on 2026-07-31
Job specializations:
-
Management
Regulatory Compliance Specialist
Job Description & How to Apply Below
Lendable is seeking a dynamic Complaints Team Leader to manage and develop a high‑performing Complaints Officers team. You’ll drive complex investigations, champion data‑driven improvements, and ensure FCA and DISP adherence while shaping customer outcomes with empathy and clarity.
Lead, coach and collaborate with Operations and Product to translate feedback into meaningful changes, with a culture of innovation and accountability across the complaints function.
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