Student Administration Senior Manager (Enrolment and Records

The Directorate of Student Administration is responsible for delivering the core administrative functions to support the student lifecycle and is part of the wider Student Journey Division which is focused on delivering an excellent student and staff experience.

Reporting to the Associate Director - Student Records and Data, the Enrolment and Records Senior Manager leads the Enrolment and Records Team and is responsible for the management of the University enrolment and records processes including:

• Managing the University Enrolment Operation
• Managing the maintenance of Student Study Records
• Overseeing the Tuition Fee Billing process
• Overseeing Student Visa Monitoring and Reporting for sponsored students
• Overseeing centralised attendance collection and attendance and engagement monitoring processes

The Enrolment and Records Senior Manager works closely with colleagues across the University to foster a relationship of knowledge, trust and understanding between service areas and work collaboratively to improve the services in support of all students and staff at the University.

This is an exciting time to join the Directorate as we undertake a major project to replace our Student Record System and transform our operating model for Student Study Services. This project is central to our commitment to delivering a modern, efficient, and student-focused experience.

We are looking for an experienced Higher Education professional with knowledge of the student life cycle and student records management. Candidates should be dedicated to providing outstanding support to students and staff and have an ability to work in a busy and pressurised environment.

In return we offer a highly competitive rewards and benefits package including:

• Generous annual leave entitlement
• Training and Development opportunities
• Pension Scheme with generous employer contribution
• Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
• Free parking

The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

Please quote the reference:

Interview date:
To be confirmed

Further details:
Job Description&Person Specification

The university has adopted hybrid working for some roles therefore some remote working may be possible for this role.

Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page.

£49,979 per annum - including London Allowance