Retirement Village Manager

If you're a Senior Manager looking for your next challenge in an exceptional healthcare environment - look no further!

We have a rare and exciting opportunity for a Village Manager to take the lead at our charming and vibrant St Oswald's Retirement Village based in Gloucester on a permanent,full time basis (37.5hrs per week). In thisrole, you will lead a complex operation, balancing resident outcomes, regulatory compliance, operational performance and financial sustainability. Operating and managed by the Extra Care Charitable Trust, this location sits within a well-established partnership with the property landlord, Rooftop Housing Group.

Here at Extra Care we offer our residents access to outstanding retirement villages, promoting care and lifestyle opportunities that truly do create "better lives for older people". We are committed to offering fulfilling and worthwhile careers to all our staff – enabling you to deliver the quality of service we promise. By joining us, you'll play a key role in delivering services that make a real and lasting difference.

You’ll also receive a competitive salary of £61,435pa plus an excellent benefits package including:

• 33 Days Annual Leave (FTE) Pro Rata for Part Time
• Enhanced Maternity & Paternity allowance
• Enhanced employer pension contribution
• Eligible for Blue Light Card discounts
• Attendance Reward
• Life Insurance
• Buy And Sell Holiday
• Cycle2work Scheme
• Employee Assistance Program
• Free Use of Onsite Gym

• Lead, manage, motivate and support a diverse team to ensure the location is safe, financially sustainable, and compliant with all relevant legislation, regulatory standards, organisational policies and procedures
• Be accountable for the overall operational performance of the location, achieving agreed measures of viability, safety and resident satisfaction, whilst creating and maintaining a vibrant, inclusive and balanced community
• Build and uphold effective relationships with residents, colleagues, volunteers, partners, contractors, Local Authorities and other stakeholders
• Maintain oversight of care, wellbeing, and dementia and mental wellbeing services within the location, ensuring they are effectively integrated into the resident offer and that risks, performance, service quality and resident outcomes are understood and acted upon appropriately

As our Village Manager you will be at the heart of what we do and will live and breathe our commitment to providing unrivalled standards of care to our residents, within an outstanding community environment.

• Experience of leading multi-disciplinary teams within a regulated, customer focused environment
• Proficiency in managing operational performance through quality, compliance, financial and customer satisfaction measures
• Strong leadership and people management skills, with the ability to motivate, develop and hold teams accountable for performance
• Exceptional customer service ethic, problem-solving abilities and financial and business acumen
• An understanding of CQC and Social Housing regulatory requirements is desirable

Extra Care strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.

• Applications will be shortlisted and reviewed from 10th August followed by a brief telephone call with shortlisted candidates
• Stage 1 interview via Teams - Friday 21st August / Wednesday 26th August
• Stage 2 in-person interview - dates TBC
• Please provide your contact number and availability to call/interview in your covering letter

Extra Care is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making reasonable adjustments to support candidates throughout the recruitment process.

This post is subject to a satisfactory enhanced DBS disclosure, satisfactory references, medical clearance and Home Office right to work clearance.

Extra Care reserve the right to close this advert if we are oversubscribed.