Head of Professional and Clinical Services

Job summary

An exciting opportunity has arisen for an experienced senior manager to lead, shape and influence our people centred Professional and Clinical team within the Primary Care Division. You will strategically lead the Professional and Clinical Service team in managing the ongoing delivery and transformational development, influenced by NHS Wales Health Boards, Primary Care Contractors and Welsh Government.

To successfully fill this role, we are seeking an experienced senior manager with a proven track record of delivering modernisation and transformation projects across complex environments. You will have the gravitas and energy to advise and influence colleagues and stakeholders at the highest levels within the NHS in Wales, Welsh Government and other organisations. Most importantly you will have an appetite to steer and lead the team through exciting times as our services continue to grow.

As a key member of the Primary Care Services Senior Management Team, we are looking for candidates who have experience of working in complex, system-wide and politically sensitive environments and can demonstrate an inspiring and inclusive leadership style.

If you believe you can make a difference and truly deliver value for Wales, then we would love to hear from you.

Main duties of the jobTo play an integral role as part of the Primary Care Services senior management team in setting and delivering the strategic agenda for the division. This will be intrinsically linked to the delivery of the overall Shared Services vision in becoming a world class organisation. Specifically this role will develop and implement the modernisation agenda for PCS in terms of providing a robust and standardised environment to enable staff to succeed inside the organisation and be the prime link between PCS and its external customer and stakeholder communities.

To engage directly and forge robust professional relationships with stakeholders and ensure that all forms of communication is of high quality that continually enables a proactive approach in regard to service improvement.

About us At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.

Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.

We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.

Excellent customer service is something we strive for, for both our internal and external customers.

Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit (Use the "Apply for this Job" box below). work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations.

We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.

Details Date posted
07 August 2026

Pay scheme

Agenda for change

BandBand 8cSalary
80,698 to 92,984 a year

Per annum

Contract Permanent Working  pattern

Full-time

Reference number
043-AC141-0826

Job locationsNHS Wales Shared Services Partnership4–5 Charnwood Court, Heol Billingsley, Parc NantgarwCardiffCF
15 7QZ
United Kingdom Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Person Specification

Experience

Essential Extensive experience across the variety of general management disciplines.

Substantial senior management experience and working knowledge across several Primary Care regulatory systems within NHS  depth experience of financial management systems…