CIAG Area Manager

We’re recruiting for an Area Manager for mobilising new Careers Service contracts, supporting the implementation of new education services across the prison estate, and managing stakeholder relationships.

Our ideal candidate for the role of Area Manager possesses a combination of specific skills, qualifications, and personal attributes. You’ll be required to build effective partnerships with prison staff, education providers, and external stakeholders to enhance service delivery.

These values are essential for ensuring that the Area Manager can effectively lead their team, support prisoners, and contribute to the overall goals of the Prison Education Service (PES).

Communities is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland. People are at the front, centre and heart of every service we provide and each decision we make.

Location:

Covering the South East region the role although home based will require regular travel to sites across the south east region

Hours:

37 Hours per week

Contract:

Permanent

• Engage with internal and external stakeholders to raise awareness of the PES CIAG provision, attend meetings/forums and boards to build and maintain effective partnership working.
• Oversee 1-2-1 case management activity, ensuring robust PLP’s are in place and are regularly reviewed, driving achievement of PES CIAG programme objectives.
• Work with the Education Provider to identify, source and onboard pathways that meet the ever-changing needs of the prisons and prisoner population. Ensuring this is in line with the commissioner’s processes and guidance.
• Review all prisoner feedback and use this to inform Quality/Continuous Improvement Planning in conjunction with the Quality and Compliance Team and Regional Manager.
• Take responsibility for own professional and personal development.

• GCSE or equivalent in English and Maths at Grade C or above
• Willing to undertake professional training to maintain standards and support CPD
• Level 5 Management (equivalent) desirable
• Substantial operational experience contract delivery within one or more sites (including custody) and demonstrable experience of leading a team of case management staff to achieve programme objectives and KPI (Key Performance Indicators).
• Experience of inputting and retrieving electronic data and maintain computer-based information systems in an accurate and timely manner.
• Critical thinking and reflections to support the evaluation of interventions and service delivery, identifying areas for development. Proactive identification and resolution of risks and issues.
• Excellent verbal, non-verbal and written communication skills, including and the ability to relate to people at all levels and in a variety of settings

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range £28,429 To £33,446 (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Salary pay review
• Refer a Friend Scheme
• Free access to Benefit Hub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits