Business Support Manager

Location:

Bristol (Hybrid)
In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at   We give you a world of potential

Computershare Corporate Trust is a market leader with decades of experience as a provider of trustee and sophisticated agency services for private and public companies, investment bankers, asset managers as well as governments and institutions. We offer a wide range of services that fulfil our clients' needs with a best-in-class reputation built on our high-touch approach to client service. We are looking for people to join us and be a part of our exciting future as one of the top corporate trust firms around the globe.

Computershare views the United Kingdom as a vital corporate trust market and natural location to expand our corporate trust services based on current client needs and continuity driven by other existing Computershare UK-based business lines. Establishing the Bristol branch and Authorized Payment entities will enable Computershare to deliver core  trustee and agency services in the UK.  A role you will love As our Business Support Manager, you will lead our Trust Investment Operations (TIO) team within our Corporate Trust organisation.

You will be responsible for managing our EMEA custodial services team along with oversight of the local vault.

You will be a strategic advisor by providing expertise on complex operational, regulatory, and risk related initiatives. The role leads cross functional collaboration, drives governance and change management efforts, and ensures alignment with business objectives, regulatory coordination, reporting and analytics, workflow management, and continuous improvement. The manager drives effective execution, transparency and sound operational performance.

Key responsibilities

Responsible for establishing new process and compliance expectations, and managing the team to those standards, and also ensuring accounts are managed to established process and compliance expectations.

Lead and manage staff, develop appropriate reports and other management tools to track and monitor account administration and service

Oversee responses to issues or problems, and working with business partners to resolve complex escalated issues

Maintain a productive, highly engaged workforce by fostering trust, integrity, open two-way communication, personal accountability, and excellence

Develop and maintain strong working relationships with other internal managers, as well as local and regional business partners

Create a high-performance culture focused on continuous improvement to maximize efficiency, profitability, customer service, and reduction of risk Manage a team with diverse support functions and/ or operations/production oversight for a single business group within a line of business.

Function management may include policy/procedure administration and adherence, systems/change initiatives, business continuity planning, legal and regulatory adherence, SLA negotiation/ development, reporting and analysis, project funding, pipeline, process improvement, quality management, financial budgeting oversight and team member processing.

Develop and maintain strong working relationships with local and regional business partners.

Developing a strong, cohesive team by attracting, developing, motivating, and retaining top talent. Leveraging and developing talent through goal-setting and regular coaching.

Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees engagement.

What will you bring to the role?

Experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning in financial services demonstrated through work or military experience

Corporate trust, financial services, and/or risk and regulatory compliance experience

Ability to exercise independent judgment to identify and resolve problem

Ability to develop partnerships and…