Head of Professional and Clinical Services

Head of Professional and Clinical Services Band 8c

Main area Primary Care Grade Band 8c Contract Permanent Hours Full time - 37.5 hours per week Job
-AC141-0826

Site NHS Wales Shared Services Partnership Town Cardiff Salary £80,698 - £92,984 Per annum Salary period Yearly Closing 20/08/2026 23:59

If you are looking to join NWSSP, please see the additional information below that may be of interest to you:

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Our “Benefits” video has been created to highlight and showcase some of the benefits of working for the NHS and NWSSP:

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The “Tops Tips – Be Yourself” video has been designed to support candidates applying for roles with NWSSP. We have outlined 8 key steps to help candidates articulate their capabilities and experience when completing applications with NWSSP.

Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English.

The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.

An exciting opportunity has arisen for an experienced senior manager to lead, shape and influence our people centred Professional and Clinical team within the Primary Care Division. You will strategically lead the Professional and Clinical Service team in managing the ongoing delivery and transformational development, influenced by NHS Wales Health Boards, Primary Care Contractors and Welsh Government.

To successfully fill this role, we are seeking an experienced senior manager with a proven track record of delivering modernisation and transformation projects across complex environments. You will have the gravitas and energy to advise and influence colleagues and stakeholders at the highest levels within the NHS in Wales, Welsh Government and other organisations. Most importantly you will have an appetite to steer and lead the team through exciting times as our services continue to grow.

As a key member of the Primary Care Services Senior Management Team, we are looking for candidates who have experience of working in complex, system-wide and politically sensitive environments and can demonstrate an inspiring and inclusive leadership style.
If you believe you can make a difference and truly deliver value for Wales, then we would love to hear from you.

To play an integral role as part of the Primary Care Services senior management team in setting and delivering the strategic agenda for the division. This will be intrinsically linked to the delivery of the overall Shared Services vision in becoming a world class organisation. Specifically this role will develop and implement the modernisation agenda for PCS in terms of providing a robust and standardised environment to enable staff to succeed inside the organisation and be the prime link between PCS and its external customer and stakeholder communities.

To engage directly and forge robust professional relationships with stakeholders and ensure that all forms of communication is of high quality that continually enables a proactive approach in regard to service improvement.

At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.

Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.

We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.

Excellent customer service is something we strive for, for both our internal and external customers.

• Offering a comprehensive benefits package, there is something for everyone.

To find out more about working for us, the benefits we offer and guidance on the application process please visit (Use the "Apply for this Job" box below)./

NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home…