EOC Operations Manager - Remote Clinical Care

Are you an experienced operational leader with a passion for delivering outstanding patient care in fast-paced, complex environments?

We are seeking an exceptional leader to join our Emergency Operations Centre Senior Leadership Team, leading Remote Clinical Care and AQI Hear & Treat delivery. Working at the heart of the largest ambulance service in England, you will provide visible, values-led leadership to clinical leaders, ensuring safe, effective and resilient remote clinical care services.

This challenging and rewarding role is ideal for a registered clinician with significant operational leadership experience. You will lead on service performance, patient safety, workforce planning, quality improvement and operational resilience, while supporting future leaders and driving continuous improvement.

As a recognised expert in remote clinical care, you will influence strategic decisions, lead service improvement and help shape the future of clinical triage within the Trust. Working with colleagues across operations, governance and corporate services, you will ensure patients receive the right care, at the right time, while maintaining high standards of safety, quality and professional practice.

If you are a credible, inspiring leader who thrives under pressure, values collaboration and is committed to excellence for patients and staff, we would love to hear from you.

Reporting to the Head of EOC, Remote Clinical Care and Governance, the EOC Operations Manager, Remote Clinical Care is a senior leader responsible for the safe, effective and resilient delivery of remote clinical care and AQI Hear and Treat services across Emergency Operations Centres, aligned to Trust strategy and operational priorities.

The post holder will provide visible leadership to the EOC Clinical Team, ensuring high standards of performance, patient safety, quality, governance and people management. They will line manage EOC Clinical Team Managers, promoting accountability, sound professional judgement and continuous improvement.

Working in a fast-paced environment, they will make decisions that balance patient safety, service performance and staff wellbeing. As part of the EOC Senior Leadership Team, they will support Trust objectives, national standards and contractual requirements while embedding consistent, evidence-based practice and high-quality care.

Acting as the Trust’s expert in Remote Clinical Triage, the post holder will provide specialist advice across EOC services, maintain clinical competence, and work with colleagues to ensure effective processes and standards across health and safety, IPC, estates and audit.

The role requires strong partnership working, regular travel to Exeter and Bristol EOCs, and travel across the South West region as required.

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.

In return we will equip you with the skills and resources you need to thrive in your role.

You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.

• Competitive NHS salary
• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Generous Pension Scheme
• Career and salary progression
• Car leasing scheme (this is subject to your pay not falling below the National Living Wage)
• Free parking across Trust sites
• Staff networks
• Wide range of discounts from various organisations across the UK

For further details / informal visits contact:
Name:
Richard Garment

Job title:

Head of EOC - Clinical Operations & Safety Email address: