Regular Giving Manager

Regular Giving Manager

CONTRACT TYPE: Permanent

HOURS: 36per week

JOB FAMILY: Fundraising & Marketing

SALARY: See Additional Information below

LOCATION: Dublin or Belfast based on a flexible office and working from home basis, with an expectation to attend the office base as required to effectively deliver the role.

ABOUT US:

Oxfam is a global movement of people who fight inequality to end poverty and injustice. Were committed to ending poverty in the long-term, as well as addressing its devastating impacts right now. Together, we improve and save the lives of those hardest hit by poverty and injustice and campaign for a fairer, more sustainable world.

JOB PURPOSE:

The Regular Giving Manager plays a pivotal role in driving sustainable growth in Oxfam Irelands regular giving programme by leading a multi-channel acquisition and retention strategy across First Engagement (face-to-face two-step), Telemarketing, Digital Advertising, and third-party agency partners. This role is accountable for converting fundraising leads, acquiring new committed supporters, and ensuring engagement, retention, and increasing, the lifetime value of our committed and loyal regular giving supporters.

BENEFITS

• Private Health Cash Plan
• Generous annual leave allowance (25 days exc. Public Holidays)
• Contributory Pension Scheme (up to 9% into your pension)
• Life Assurance cover of 4-time death in service benefit
• Enhanced sick leave
• Enhanced maternity leave
• Employee Assistance Programme with free and confidential access to a variety of services such as 24/7telephone helplines, counselling, health and wellbeing portal, critical incident support
• Staff-led wellbeing programme with regular events in support of mental, physical, social, and financial wellbeing
• Cycle to work scheme
• Tax Saver Scheme (ROI only)

REPORTS TO:

Head of Regular Giving

DIRECT REPORTS:

First Engagement Team

Telemarketing Team

Oversight of third-party Regular Giving Agency

Job Description

With strategic oversight of Oxfam Irelands regular giving portfolio, the Regular Giving Manager develops and delivers high-performing acquisition and retention plans, ensuring strong return on investment and exceptional donor experience across all channels. This includes the end-to-end management of our face-to-face programme island-wide, the telemarketing team responsible for conversion and upgrades, and the effective governance and optimisation of our external regular giving supplier.

A key leadership role within Oxfam Ireland, this position ensures regular giving income growth, donor quality, and long-term supporter loyalty, directly contributing to Oxfams mission to create a future free from the injustice of poverty.

Key Responsibilities

Budgetary Responsibility

• Responsible for driving growth in Oxfam Irelands regular giving segment through strategic investment in face to face, telemarketing and agency fundraising. This includes all island responsibility, across the Republic of Ireland and Northern Ireland, ensuring a diverse portfolio to include acquisition through Digital, inhouse First Engagement and Telemarketing functions and external agency partners.
• Budgetary responsibility includes the direct acquisition budget, including Telemarketing, Digital, First Engagement (including street and festival acquisition)

People Management

• Lead, develop and motivate a diverse and high performing team
• Responsible for ongoing performance management of staff, including creation of development plans and ongoing coaching and support.
• Train and assist staff in relevant disciplinary, training, management and operational procedures
• Motivate and identify talent, preparing for leadership roles, with a view to growth of programme and retention of staff.

• Drive a culture and environment of high performance, working with team with shared goals and objectives, including the socialisation of team targets and team outcomes, and a supporter centric approach at all times.
• Foster strong teamwork and collaboration across Fundraising, and with all teams cross-organisationally

Project Management

• Monitoring, upholding compliance to relevant protocols, to protect staff and members of the public, inclusive of health & safety, Code of Conduct and Code of Practice.
• Oversight of day-to-day expenditure in line with agreed budget and expenditure.
• Enhance the supporter experience of our valued donors through contributing and collaborating across teams and functions to improve our donor experience and ROI.
• Monitoring touchpoints across all channels within critical first 3 month life-cycle of our donors, by partaking in regular stakeholder meetings, with a view to testing and adapting activities with a data driven approach.
• Develop, with relevant stakeholders, reporting suite to drive a culture of constant improvement and optimising across teams and activities.
• Monitor, review and report on opportunities for investment and diversification of Oxfam Irelands regular giving recruitment activities.

• Participate and represent Oxfam Ireland as an active and key member of the…