Delivery Manager (Training Events

Opportunity

We are currently seeking a Delivery Manager to oversee the delivery of our immersive training events. This is an exciting opportunity for someone looking to build on their career in event operations management working within a supportive, collaborative and fast-growing, values-led company.

As Delivery Manager, you’ll oversee operational delivery for ATT’s mobile and centre programmes in the UK and internationally. Managing logistics, documentation, client reporting and cross-departmental communication to keep programmes running smoothly, on time, within scope, and within budget.

You’ll manage a small team of Training Delivery Coordinators and Technical & Production Lead(s), overseeing operational quality and standards while continuously seeking opportunities for improvement.

Based at our Head Office in South East London (with some travel to centres or deliveries as required and the opportunity to work from home 1 day per week)

• Manage and support to the Training Delivery Coordinators and Production Lead(s)
• Oversee daily delivery operations, resolving issues as they arise
• Identify workflow improvements and address operational gaps
• Participate in the ‘out of hours rota’, (a few days per month)

• Monitor the daily operations of each centre-based project
• Act as a key contact (with the assistance of the Cast and Crew Manager) for the on-site managers at our centres

• Oversee all mobile deliveries ensuring they run on time and within budget
• Lead the Mobile Delivery team on complex delivery arrangements
• Maintain effective live support channels for mobile teams

• Manage production administration and logistics across all training deliveries
• Maintain accurate records and report against KPIs set by Head of Delivery
• Create and distribute monthly client reporting documents

• Partner with the Commercial Department from booking confirmation through to post-delivery
• Support the Finance and Commercial teams with client quotes
• Attend client meetings and deliveries as required
• Schedule client review meetings as required

• Identify and drive improvement across all programmes
• Monitor delivery reports, flagging issues to the relevant departments.
• Maintain accurate, audit-ready documentation for ATT’s ISO 9001 quality system

• Calm in a crisis
  – when a delivery hits a snag, you're the one quietly sorting it out, not sounding the alarm.
• Across it all, with the full picture in view
  – budgets, timelines, logistics, people – you keep them all in view and know exactly which one needs you first.
• Steady at the centre
  – with three direct reports and colleagues across the business coming to you for answers, you lead with a calm consistency that people trust.
• Always chasing "better"– you actively question where the workflow could be faster or more effective, and you follow it through
• Commercially savvy
  – you know great delivery and healthy margins go hand in hand, and you build both in from day one.
• A natural connector
  – you move easily between Commercial, Finance, Creative and on-site teams, making sure nothing falls through the cracks.

This role isn’t just about keeping the wheels turning, it's about making sure the whole machine runs better than it did yesterday. You'll be trusted with real operational judgement across centre and mobile deliveries, with the confidence to make decisions when things are moving fast.

• A minimum of 3 years’ management experience in an operational, logistics or events role.
• Proven experience managing logistics for complex,…