Account Manager

The Role

This is more than an account management role. It’s an opportunity to meaningfully shape the future of education by helping schools get the very best from their IT—through support, broadband services, consultancy and smart, sustainable technology solutions

Are you driven by purpose? Motivated by improving outcomes for children and young people? Energised by supporting schools to make wise, cost‑effective decisions—especially when budgets are tight?

If so, this is not a typical sales role. It’s a partnership role where integrity, empathy and long‑term impact matter just as much as commercial success.

We’re looking for someone who can demonstrate experience in account management—ideally within an MSP, IT services, or education setting—and who takes pride in delivering value that genuinely supports schools, academies and trusts.

Technology has the power to transform teaching, learning and operational efficiency. But it must be accessible, sustainable and aligned with real educational needs.

As an Account Manager in HFL’s Technology in Schools team, you will guide school and trust leaders through an increasingly complex digital landscape. You will help them stretch limited budgets, prioritise wisely and choose solutions that truly support their communities.

This role is centred on partnership—not volume. We focus on doing what is right for schools and what delivers the best long‑term outcomes for children.

• Build trusted, long‑term relationships with school and trust leaders.

• Develop a deep understanding of their needs and challenges and help shape sustainable IT strategies.

• Match requirements with the best‑value solutions, ensuring every pound works hard for children and young people.

• Coordinate with internal specialists to design high‑quality, tailored services.

• Manage renewals, contracts and opportunities professionally and empathetically.

• Advocate for customers internally to support continuous improvement.

• Maintain accurate records within Connect Wise and use Quosal to produce clear, professional proposals.

• A commitment to improving outcomes in the education sector.

• A desire to help schools thrive through thoughtful, consultative support—not transactional selling.

• Curiosity, courage and a proactive, problem‑solving mindset.

• A love of building genuine, meaningful relationships.

• Pride in identifying smart, affordable and sustainable technology solutions.

• Proven experience in account management, ideally within MSP IT services or the education sector.

• A passion for exceptional customer service and collaborative, consultative work.

• Excellent communication skills, with confidence when guiding senior stakeholders.

• Resilience, adaptability and enthusiasm for learning new technologies.

• Experience with IT systems and platforms, and selling IT support contracts (e.g., Connect Wise, Quosal, Microsoft 365, Google Workspace for Education, networking, broadband, cloud backup, servers, end‑user devices, RMM/MDM, cybersecurity, AV and related solutions).

• A proactive, organised approach to work

• A full UK driving license and access to a vehicle with business insurance

We are a not‑for‑profit organisation with a clear moral purpose: to improve education for every child. You’ll be part of a team that works with integrity, cares deeply about its impact, and is trusted by thousands of schools.

If you want your work to mean more—and you're ready to bring your expertise to a mission‑driven team we’d love to hear from you.

Our ‘working from anywhere’ approach provides colleagues the opportunity to work flexibly in line with their role requirements. This consists of working on‑site across various schools and settings, remote working and, if desired, up to 2 days per week in our Head Office in Stevenage, Hertfordshire. The ability to reach different locations by car will be essential for this role. If you drive, then a full driving licence and appropriate car insurance will be required.

As there is a permanent home working element to this role, you will need to ensure you are equipped for home working.

Benefits: …