Team Manager

Package Description (Norwich, Norfolk)
Team Manager Opportunities

We are pleased to announce several Team Manager opportunities across our Integrated Urgent Care Division, covering our NHS 111 and GP Out of Hours services, based from the following locations:

• Kingston House, Ashford
• Reed House, Norwich
• Phoenix House, Basildon

These are excellent opportunities for aspiring or experienced leaders looking to develop their careers, support colleagues and contribute to the continued success of our services.

At IC24, our Integrated Urgent Care services rely on skilled frontline teams and the leaders who support them every day.

As a Team Manager, you'll lead and develop a team, creating a positive, high‑performing culture where colleagues feel supported to deliver safe, effective and high‑quality care.

This is a rewarding opportunity for an aspiring or experienced leader who is passionate about developing people, driving performance and making a real difference to patient outcomes.

• Leading and developing your team You’ll manage, coach and mentor a team of Health Advisors, building capability, confidence and consistency in how they deliver patient care.
• Driving performance through real‑time insight
  
  You’ll monitor call handling, quality and productivity metrics, using data to identify trends, address gaps and improve individual and team performance.
• Creating a culture of support and accountability
  
  Through regular 1-1s, coaching sessions and Annual Reviews , you’ll set clear expectations, support development and manage performance effectively.
• Managing people processes effectively
  
  You’ll confidently manage people matters in line with IC24 policies, including absence management, disciplinary, grievance and performance processes, ensuring fair, consistent and compliant outcomes.
• Maintaining quality and patient safety
  
  You’ll oversee audits and quality assurance activity, ensuring adherence to NHS Pathways, national standards and IC24 protocols, and supporting investigations where required.
• Supporting recruitment and onboarding
  
  You’ll work with recruitment and training teams to attract the right people, support interviews, and ensure new starters are effectively onboarded and supported through probation.
• Keeping the operation running smoothly
  
  You’ll respond to day‑to‑day operational pressures, including staffing challenges and system issues, ensuring escalation processes are followed and service levels are maintained.
• Improving how we deliver
  
  You’ll use feedback, audits and performance data to identify opportunities for improvement, contributing to service development and a better experience for both patients and colleagues.

IC24’s Integrated Urgent Care service operates 24/7 within a fast-paced environment.

Teams work across a hybrid model, combining office-based and home working. As a Team Manager, you’ll provide visible in‑person leadership, while also supporting colleagues working remotely.

Flexibility is essential, with shifts including evenings, weekends and bank holidays.

You don’t need to come from one specific background - but your approach to leadership is key.

You're likely someone who:

• Has experience leading teams in a fast‑paced environment
• Is confident using performance data and systems to manage and improve outcomes
• Communicates clearly and builds strong, supportive relationships
• Is proactive, organised and able to manage competing priorities
• Stays calm under pressure and responds effectively to operational challenges
• Understands the importance of quality, consistency and patient safety

Most importantly, you recognise that your leadership directly impacts the quality of patient interactions - and you take that responsibility seriously.

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out‑of‑hours services, NHS 111, primary care and secondary care…