Director of Global People Services

At Costa Coffee, we are what we craft.

We’rereimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go –we’vegot you covered.

Join us to shape the future of and lead our People Services function, transforming the experience for thousands of team members through exceptional service, digital innovation and operational excellence. Overseeing Payroll, People Systems, People Operations and Employee Relations, you’ll create a seamless, modern and scalable people experience that supports our ambitious growth plans.

Our teams make a difference. Whether that’sworking on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but wehaven’tforgotten our roots.

That’swhere the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities andhelp your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

Director of Global People Services

So, why Costa?

Wedidn’tbecome a global coffee brand by sitting back. When you work here, you join a community that values passion,progression and integrity, with some pretty brilliantperksto sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• An annual discretionary bonus scheme, based on business results and individual contribution.
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• Andthat’snot all. Explore even more of ourperkshere: (Use the "Apply for this Job" box below)./costaperks

We’repassionate about beinga great placeto work, where you can bring your unique self into our mix. Wefirmly support diversity,equityand inclusion, and continue to work with our teams to shape the future of our culture and values:
Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

Whatyou’lldo:

In this role, you’ll lead a function that helps our business perform at its best. Working across markets and teams, you’ll drive consistency, efficiency and great people experiences. This means you’ll:

• Shape and deliver Costa’s long-term People Services strategy, supporting both business performance and team member experience.
• Lead Payroll, People Systems, People Operations and Employee Relations to deliver a best-in-class, consumer-grade service.
• Harness data, technology and AI to improve decision-making, streamline processes and unlock greater operational efficiency.
• Foster a culture of innovation, continuous improvement and external best practice to modernise People Operations.
• Ensure outstanding service delivery, governance and compliance, creating trusted, scalable and future-ready people services.

Who you are:

We’re looking for someone who combines strategic thinking, strong leadership and a passion for delivering great people experiences. You’ll bring:

• Significant leadership experience in People Operations, Shared Services or a comparable operational environment, with experience delivering transformation and continuous improvement.
• Strong customer and team member focus, using data, insight and technology to create exceptional service experiences and drive operational excellence.
• A commercial mindset, skilled at influencing senior stakeholders, embracing innovation and leading teams through complex transformation.

Where you’ll work:

Right now, our Support Centre teams work flexibly, blending home working with in-person time whenever it matters most – whether that’s a team moment, a creative session, or simply coming together to share ideas.

We’re excited to be moving into anew home for our brand in St Albans in January 2027 – an inspiring space from which our Support Centre teams will work three days a week to connect and collaborate in-person to bring our bold ambition to life.

We’ve been changing the coffee game since day one. Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world. And there’s never been a better time to join us.

“ Finding a company whose culture and values align to yours, and where your strengths are needed and appreciated, is probably the best tip for moving forward in your career.”