Help to Claim (Universal Credit ) Supervisor

Help to Claim (Universal Credit ) Supervisor Job summary

Location Salford

Workplace Work from home

Contract Fixed term contract, until 31 March 2027

We are looking for a part time supervisor to support our advisers as they assist new applicants with their UC claims and also advise those who are seeking advice about possible entitlement. If you have in depth knowledge of Universal Credit and enjoy supporting and supervising others then we would love to hear from you.

The successful candidate will join our long standing Help to Claim service to supervise our team of advisers to provide good quality advice.

You will, alongside another supervisor, provide support and supervision and will ensure adherence to QAA standards and volume KPI’s.

You will stay up to date with legislative changes and service requirements and will ensure that the team is well trained and compliant with all requirements.

The post can be completed entirely at home or if you live locally and you prefer you can be based in an office.

What we give our staff

We truly value our colleagues – and we show that in what we offer.

• We have a Family Friendly Policy that gives employees access to generous paid carers, maternity, paternity and adoption leave after 1 year of service.
• We provide generous annual leave entitlement.
• A perks package offering some great discounts at high street brands through BHSF.
• A pension scheme with NEST.
• Great learning and development opportunities.
• An Employee assistance programme that provides access to free medical advice, counselling and legal advice from Irwin Mitchell solicitors.

Citizens Advice Salford recognises the positive value of diversity, promotes equality and challenges discrimination. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds. We particularly welcome applications from disabled, Black, Asian or Minority Ethnic people, as they are currently under represented in our workforce.

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.