Senior Manager, EMEA Service Delivery Lead (f​/m​/d) - EMEA based

• Erlangen - - Germany
• Farnborough
  - Hampshire
  - United Kingdom
• Hamburg
  - Hamburg
  - Germany
• Kaiserslautern
  - Rheinland-Pfalz
  - Germany
• London
  - London City of
  - United Kingdom
• Shannon
  - Clare
  - Ireland

Job type:
Full-time

Employment type:

Permanent

Work mode:
Hybrid (Remote/Office)

Experience level:
Mid-level Professional

Organization:
Digital Industries

Field of work:
Information Technology

Company:
Siemens Industry Software GmbH

We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.

The EMEA Service Delivery Lead is a regional leadership role within Global Engineering Services (GES), part of Siemens' Global Technologies & Infrastructure (GTI) organization. This role is responsible for the end-to-end delivery of engineering support services across all EMEA sites, serving Siemens software engineers across Europe, Middle East, and Africa. The Senior Manager directly leads EMEA SD Managers and is accountable for service quality, regional consistency, and execution of global GES programmes within the EMEA region.

• Lead and develop a regional team of SD Managers responsible for engineering support across EMEA sites.
• Own regional SLO/SLA performance; ensure targets are met, tracked, and reported consistently.
• Drive operational consistency across EMEA sites aligned to global GES standards and Global Operations Excellence (GOE) defined processes.
• Act as the primary escalation point for EMEA service issues, customer concerns, and critical incidents.
• Ensure CMDB accuracy, asset management, and monitoring compliance across EMEA sites.

• Lead EMEA execution of global transformation programmes.
• Maintain regional project status, risks, and blockers; provide regular updates to the Global SD Director.
• Coordinate with different stakeholders on regional deployments and platform changes.

• Line-manage EMEA SD Managers; set clear objectives, conduct performance reviews, and support career development.
• Foster a collaborative, high-accountability team culture across geographically dispersed EMEA teams.
• Identify talent gaps, succession risks, and training needs within the EMEA SD function.

• Build strong relationships with EMEA sites stakeholders, business units, and functional managers.
• Represent the EMEA region in GES global leadership forums, cross-functional reviews, and planning cycles.
• Collaborate with Americas and APAC SD Leads to share best practices and drive global consistency.

• Execute the GES engineering segment engagement model within EMEA; act as the regional point of contact for EMEA segment leads on infrastructure quality, environment needs, and development productivity.
• Establish a structured engagement cadence with EMEA engineering segment representatives to gather feedback on CI/CD environments, tooling gaps, and productivity blockers.
• Identify and elevate EMEA-specific development environment constraints that impact engineering velocity; collaborate with GOE and Architecture & Standards to drive resolution.
• Contribute regional segment insights to GES-wide reporting on developer productivity and service quality.

• Substantial relevant experience in service delivery, infrastructure operations, or engineering support, with a demonstrated track record of regional management responsibility across multiple countries.
• Proven experience leading geographically distributed teams across multiple countries within the EMEA region.
• Strong working knowledge of ITSM frameworks (ITIL) and service level management practices.
• Experience managing escalations, service performance, and operational governance in a complex enterprise environment.
• Demonstrated ability to drive cross-functional programmes and change within large, matrixed organizations.
• Excellent communication and stakeholder management skills; fluent in English (additional language proficiency is an advantage).
• Solid understanding of asset management practices, including CMDB governance, hardware lifecycle tracking, and software asset inventory across distributed sites.
• Practical knowledge of data center operations, including RDC/colocation environments, physical infrastructure management, and capacity oversight.
• Working knowledge of server and storage technologies, including enterprise server platforms, SAN/NAS storage, and backup frameworks sufficient to manage and govern SD teams responsible for these environments.
• Awareness of vulnerability management practices, including coordination with security teams on…