Head of Deployment and Systems Job Dunstable England UK,Management

Location: We offer Choice-Based Working
, giving you the flexibility to work from anywhere in the UK. Fortnightly visits to our Client Engagement Centre in Dunstable will be required as part of the role.

Fixed term contract for 24 months

Please note: we are looking to move quickly to fill this position and as such, we will only consider candidates who are immediately available.

Package:

£82,800 – £100,350 + 25% bonus and car allowance

26 days' holiday (plus bank holidays) - with the option to buy more
Access to award-winning learning content and targeted development opportunities
Enhanced family leave and life assurance
A paid day off to focus on your mental health
A generous pension plan to help you grow your future
Exclusive discounts on activities, tech, and dining
One paid volunteering day to give back to your community
24/7 Employee Assistance Programme for you and your immediate family

Join Us as a Head of Deployment and Systems

We are looking for a commercially strong, customer-facing delivery leader who can connect what we sell with what we deliver.

The role works across Sales, Operations, Technology, Data and Governance to ensure customer and internal programmes are assessed properly, delivered well and aligned to capacity, risk, cost, margin and operational reality.

You will provide senior leadership across deployment, systems, change, data and governance, working with direct reports and other functional leads to strengthen delivery discipline, commercial outcomes and leadership capability.

The role has accountability across the following areas

Enterprise deployment, customer implementation and internal change delivery.
Commercial governance, including margin protection, cost control, investment decisions and benefits realisation.
Senior oversight of business systems, data, MI, reporting and insight capability.
Senior oversight of information governance, information security and data protection.
Leadership, coaching and development of direct reports and functional leads.

Key responsibilities include:

Delivery and deployment leadership

Lead the deployment portfolio across customer and internal initiatives, aligned to strategy, commitments, capacity, risk, financial controls and benefits.
Provide clear governance for complex, cross-functional and high-risk programmes.
Maintain visibility of priorities, resource constraints, project risks, commercial exposure and customer impact.
Senior oversight of information governance, information security and data protection.

Sales, customer and commercial alignment

Act as the senior bridge between Sales, Operations and delivery teams so opportunities are assessed before commitments are made.
Support complex customer opportunities with credible input on delivery approach, implementation risk, commercial viability and operational impact.
Improve sale-to-delivery handover, reducing margin erosion, rework, customer dissatisfaction and operational pressure.

Commercial performance and portfolio governance

Own commercial governance across relevant portfolios, including forecasting, cost control, margin protection, investment governance and benefits tracking.
Ensure delivery and change activity improves margin, cost-to-serve, productivity, customer experience and operational efficiency.
Provide clear reporting and insight for the Operations SLT and Executive team.

Systems and business platforms leadership

Provide oversight for business systems and applications through established functional leads, aligned with European IT.
Ensure core platforms are secure, resilient, scalable, well governed and effectively adopted.
Link systems change to clear business outcomes.

Internal transformation and business change

Oversee internal projects and business change through the relevant functional…