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Head of Service — Member & Operations; Remote

Remote / Online - Candidates ideally in
Bradford, West Yorkshire, EX22, England, UK
Listing for: My Money Matters
Remote/Work from Home position
Listed on 2026-08-29
Job specializations:
  • Management
    Operations Management, Project & Program Management
Job Description & How to Apply Below
Position: Head of Service — Member & Operations (Remote)

My Money Matters is seeking a Head of Service to lead our Operations and Member Services teams, supporting 470 employers and over half a million employees. You will build a lean, automation-first function that scales with growth and partners with other teams to ensure a superior experience for employers and members.

You will set strategy, KPIs and processes, manage managers, and drive data-driven decisions to improve service quality, efficiency and retention while collaborating with Product and

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