Head of Estate Services

Salary: £74,922 + £5,000 salary supplement + excellent benefits

Location:

Wooburn Green, High Wycombe & Letchworth Garden City (Working across both office locations)

Hybrid working: A minimum of 2 days per week in the office or out on visits with the team, 3 days per week working from home

Contract:

Permanent

Hours:

37 per week

Are you looking to join a growing, values-led organisation with a clear social purpose?

At Settle Paradigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

We are looking for a Head of Estate Services to lead the delivery of a high performing estate service across our property portfolio. You will provide strategic direction, operational leadership and strong commercial oversight to ensure our estate services meet performance targets, compliance requirements and resident expectations.

You will translate organisational strategy into clear operational plans, ensuring teams and contractors deliver efficient, high-quality services. You will lead a large direct labour workforce and manage external contractors, ensuring value for money, strong performance and high standards of delivery. You will also champion a culture of accountability, collaboration and continuous improvement across the service.

This role will be based our of both our High Wycombe and Letchworth Garden City offices. You will support our Estates teams across our entire property portfolio. Additionally, you will be expected to visit our properties, estates, and communal areas along with the wider Estates team. Therefore, a full driving licence and a car for business use, insured for business purposes, are essential.

You’ll spend your time working from each office depending on the needs of the team.

• Lead the delivery of a high performing estate service across a large and diverse property portfolio
• Translate strategic direction into clear operational plans and service delivery models
• Provide visible leadership, driving accountability, collaboration and a motivated culture
• Manage estate services with full ownership of performance, productivity and resident outcomes
• Ensure teams meet strategic objectives, commercial targets and improved satisfaction levels
• Maintain effective, innovative and up-to-date policies, procedures and systems
• Review monthly management data and use analytics to drive performance improvements
• Manage staff resources and implement performance and development frameworks
• Identify opportunities for continuous improvement, including expanding direct labour delivery
• Oversee direct labour teams delivering grounds, bulk waste and cleaning services
• Act as an escalation point for high‑level or complex complaints
• Work with senior leaders to develop estate services strategy, including in‑house delivery models
• Promote a strong compliance culture and ensure resident voice informs service design
• Provide accurate monthly reports and presentations to senior leadership
• Lead projects to deliver measurable service improvements
• Manage a budget of approximately 4.5 million, ensuring value for money and financial control
• Ensure procurement,…