Deputy Branch Operations Manager

We’re Hiring:
Deputy Branch Operations Manager!

Pay:£43,000 + £5,400 Car Allowance

Hours:

37.5 - Monday to Friday

Location:

Exeter, Hybrid:

Based on requirements, we are able to offer some flexibility to work from home

Grade: F

Learning and Development:Chance to utilise 100s of our learning and development courses to really boost your career goals!

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As Deputy Branch Operations Manager
, you’ll play a key role in supporting the leadership and performance of the branch, helping deliver high-quality security services and outstanding client outcomes across the Plymouth and Exeter regions, supporting all clients within the branch portfolio. Working closely with the Branch Operations Manager, the Deputy Branch Operations Manager will lead and motivate teams, ensure operational standards are met, and drive engagement, safety, and compliance across the business.

This is a hands-on role where the Deputy Branch Operations Manager will share responsibility for workforce planning, cost control, audits, and employee wellbeing, while also developing talent and supporting future leaders. We are looking for a highly organised, proactive leader with strong problem-solving skills, who can confidently prioritise workloads, manage multiple stakeholder relationships, and make sound decisions in a fast-paced environment.

The successful candidate will be comfortable working independently for much of the time, taking ownership of operational challenges and delivering effective solutions across multiple client sites.

If you’re an experienced operational leader who is passionate about people, performance, and continuous improvement, this is an excellent opportunity to take the next step in your career while making a real impact across our Plymouth and Exeter operations.

Responsibilities

You’ll play a vital part in keeping people, property, and information safe. That includes:

• The Deputy Branch Operations Manager (DBOM) will be responsible for leading and motivating our people across the branch to deliver excellent level of service to our client. This will be achieved by ensuring that all employees are trained and motivated to provide excellent service.
• Demonstrate understanding and engagement with the Securitas Core Values of Integrity, Vigilance and Helpfulness, whilst showing a natural ability to recognise risk within the workplace and consider safety as a priority, complying with relevant policies, procedures and training as provided by the Company
• Proactive workforce resourcing and planning ensuring that all officers and staff are available and trained to the levels required
• Ensure that client and Company standards are met through the correct management and retention of all staff in line with the clients’ service level agreements
• Manage and monitor all direct costs in the most efficient way to ensure maximum quality in an economic way
• Client satisfaction with the service provided reflected in positive KPI (Key Performance Indicators) results
• Monitor and be responsible for all direct expenditure associated with delivering the service
• Ensure all assignment instructions/risk assessments and site documentation is current and in date and fully understood by deployed employees
• Carry out regular site security audits to understand opportunities where improvements can be made, engaging the Branch Operations Manager (BOM) as necessary
• Work closely with the Branch Operations Manager highlighting potential leads for solutions conversions / added services Leadership
• Elevated levels of employee engagement and the understanding and implementation of our Values and Purpose
• Achieve operational performance targets such as labour efficiency, employee turnover, diversity, and inclusivity
• Carry out Employee Welfare Visit Checklists monthly and manage or elevate any areas of concern
• Measure employee engagement levels throughout the Branch through the employee survey results and the employee NPS (Net Promoter Score) score. Identify trends and areas for improvement and work with BOMs to create action plans to resolve issues
• Ensure effective training is provided so employees…