Billing Manager

Overview

Mayer Brown is an international law firm positioned to represent the world’s major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do.

We are a collegial and collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm.

If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Global Revenue Cycle Operations department in our London office as a Billing Manager.

Purpose of the role:

The role is responsible for managing the billing function for the firm’s London office, which also incorporates the firm’s Brussels and Dubai offices.

This is a proactive role seeking to achieve full statutory compliance with VAT, AML and the SRA Accounts Rules, as well as adherence to internal financial controls and policies in relation to all transactions and processes. The role is to drive through change and deliver a best in class service to the firm and its clients.

You will also be responsible for developing billing team members and driving consistent, scalable operations across the global billing platform. You will be involved in day to day transactional work but also project work; testing and reviewing current and new processes and procedures. The Billing Manager will work closely alongside the Director Financial Operations, the Firm’s Revenue Manager as well the Global Leadership team to set and achieve key billing and performance targets for the business.

Hours:

9:30 a.m. to 5:30 p.m. with flexibility in accordance with the needs of the business.

Our current working from home policy allows for two days working from home, subject to business need. This policy is subject to change and does not form part of contractual terms.

Duties will include (but are not restricted to) :

• Leading and managing team members and workloads within the Billing Team; resource planning, recruitment, training, performance feedback (day to day and formal appraisals), managing delivery, addressing staff matters, supporting and developing all team members.
• Working closely with the firm’s Partners to ensure the team deliver accurate and timely entry of all billing transactions in accordance with internal and client service level agreements.
• Work with the Director Financial Operations and the respective International Partners and Office managers to ensure the prompt delivery of their billing requirements.
• Build on key client / Partner relationships to understand billing arrangements to develop invoice efficiency.
• Produce and circulate key billing data (WIP, performance metrics, targets) to pro-actively drive billing performance.
• Accountability for WIP in partnership with Revenue Controller Manager and Controllers ensuring key performance targets are achieved.
• Develop communication and understanding of billing best practice throughout the business by leading on regular Finance Committee meetings, Partner meetings, department meetings and workshops.
• To deliver billing services through a globally aligned platform supporting standard billing, eBilling, multi-payor, composite, international billing, and eInvoicing, ensuring consistent execution and service excellence across markets, clients, and geographies.
• Pro-actively engage with wider business on process improvements. Continually gathering feedback and improving the customer experience.
• Review PMS processes, drive change working with the global accounts function.
• Continually review and identify process improvement opportunities and leading…