Patient Public Involvement Manager - Specialist Children’s Services Job Glasgow Scotland UK,Management

Position: Patient Experience Public Involvement Manager - Specialist Children’s Services

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

As the Patient Experience and Public Involvement (PEPI) Manager within Specialist Children's Services at NHS Greater Glasgow and Clyde, you will play a pivotal role in ensuring the voices of patients, carers, families and communities help shape the future of healthcare services. Working collaboratively with clinical, operational and partner organisations, you will lead programmes that promote meaningful engagement, service improvement and person-centred care.

This is an exciting opportunity to influence change at a strategic level while making a lasting impact on the experiences of children, young people and their families. As the largest NHS Board in Scotland, NHSGGC offers a supportive, values-driven environment where innovation, collaboration and continuous improvement are encouraged. If you are passionate about engagement, inclusion and improving services through partnership working, this role offers a unique opportunity to make a real difference.

All roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.

Duration, Location, and Working Pattern:

Full-time, Fixed Term for 23 months
You will be based at The Templeton Business Centre
Working Pattern: 9 am - 5 pm

Key responsibilities:

Lead and deliver patient experience and public involvement programmes that support service planning, redesign and improvement
Provide expert advice and guidance to colleagues on engagement, participation and person-centred approaches to care
Develop and manage engagement activities that ensure patients, carers and communities can influence healthcare decisions
Design and deliver training programmes to build staff knowledge, confidence and capability in patient and public involvement
Analyse feedback, evaluate outcomes and prepare reports that support quality improvement and organisational learning
Build effective partnerships with internal and external stakeholders including community groups, statutory agencies and third sector organisations
Manage projects, resources and staff to ensure successful delivery of programme objectives within agreed timescales

Knowledge, training, qualifications and/or experience required to do the job:

Degree educated or able to demonstrate equivalent knowledge and experience in engagement, involvement or programme management
Significant experience working with a diverse range of stakeholders, communities and partner organisations
Strong knowledge of engagement methodologies, consultation approaches and person-centred care principles
Experience leading service improvement, engagement or transformation programmes within complex organisations
Excellent communication, presentation and facilitation skills with the ability to influence at all levels
Experience managing projects, resources and staff while balancing multiple priorities and deadlines
Strong analytical, report writing and strategic planning skills with the ability to evaluate and improve services through meaningful feedback and insight

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and…